Omni-Channel Customer Engagement Strategist

We are regularly looking for Omni-Channel Engagement Strategy consultants globally to join our network of independent consultants.

Roles & Responsibilities

Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include:

• Conduct digital landscape assessments
  
• Develop customer journeys
  
• Create data-driven customer profiles
  
• Create integrated multi-channel strategies targeting patients, providers and payers
  
• Create digital strategies
  
• Create points-of-view and recommendations surrounding emerging channels
  
• Develop measurement plans and integrated reports
  
• Analyze performance data and make improvement recommendations
  
• Recommend and manage tests and optimization actions
  
• Stay abreast of emerging digital trends
  

• Omni-channel customer engagement
  
• Patient engagement and support strategy
  
• HCP engagement strategy
  
• Payer engagement strategy
  
• Digital health strategy
  

Requirements

The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward.

• Established an independent consulting practice
  
• Proven experience in a Lead Strategist role at an agency, consulting firm or client
  
• Track record of conceiving and guiding strategies that make a measurable impact
  
• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions
  
• Experience working with cross-channel data and analytical tools
  
• Ability to interpret and analyze digital performance data
  
• Ability to develop measurement plans and design actionable reports
  
• Strong client consultation skills with ability to guide a strategic discussion
  
• Analytical thinker with strong organizational skills
  
• Strong understanding of strategic marketing process
  
• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.