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Digital Transformation & Customer Engagement Excellence Consultant

The Stem

Role overview

Qualifications

  • Established an independent consulting practice
  • Proven experience in a Lead Strategist or Digital Excellence role
  • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  • Strong client consultation skills

Responsibilities

  • Planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies
  • Benchmarking current Omni-channel capabilities
  • Formulating transformation visions
  • Implementing customer engagement excellence projects

Key facts

Hard skills

Other skills

  • Consulting
  • Organizational Skills
  • Analytical Thinking

About the company

The Stem logo

The Stem

Cleantech / Climate Tech

Nearly all Life Sciences companies are in the midst of "customer engagement transformations" aimed at re-wiring how they operate to respond to a changing environment. Yet, most are unsatisfied with their progress and most consider missing knowledge as a key hurdle they face. How this “talent gap” is managed will determine the winners and losers over the next several years. The Stem is a new breed of management consultancy. We enable Health companies to maximize their return on customer experience investments through a ‘networked consulting’ model that draws on the industry’s leading independent talent. We deliver expert teams sourced from our network of over 350+ consultants and configured to nimbly tackle the most difficult customer engagement challenges without sacrificing control or accountability. The difference lies in the model itself. Seasoned Independent Consultants: Traditional consultancies rely on a finite pool of in-house talent, and work is typically pitched by a partner and then delegated to junior staff. At The Stem, we curate teams averaging 15-20 years of experience. Deep and Broad Expertise: Unlike traditional agencies or consultancies which focus on a small number of disciplines, The Stem has over 20 distinct customer engagement disciplines in its network. Full Accountability: All teams are overseen by a Client Partner, responsible for ensuring project goals are met and clients are satisfied with consulting teams. Flexibility & Agility: Stem teams are curated from our network and matched to client needs. We operate as a single global network with no limitations internally to building optimal teams. Cost-Effectiveness: The Stem uses a virtual model supported by collaboration technologies and peer support. By limiting overhead we are able to compensate and attract senior talent, and deliver more cost-effectively than "traditional consultancies". To discuss how we can help you, contact us at www.thestem.com, or gfisher@thestem.com.

Company details

IndustryCleantech / Climate Tech
Company size51 - 200

Links

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Job description

We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.


Roles & Responsibilities

Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include:

 
  • Benchmarking current Omni-channel capabilities
  • Formulating transformation visions
  • Advising global-to-local governance models for transformation
  • Defining excellence projects
  • Implementing customer engagement excellence projects, including process definition, standards & guidelines
  • Developing and delivering training programs
  • Serving as interim staff

Topics

We are interested in hearing from independent consultant strategists with expertise in:

  • Content excellence
  • Channel excellence
  • Insights & analytics excellence
  • Digital Innovation
  • Training
  • Change Management

Requirements

The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.


Relevant prior experiences include:
  • Established an independent consulting practice
  • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
  • Track record of conceiving and guiding excellence programs that make a measurable impact
  • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  • Strong client consultation skills with ability to guide a strategic discussion
  • Analytical thinker with strong organizational skills
  • Strong understanding of strategic marketing process
  • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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