Digital Transformation & Customer Engagement Excellence Consultant

We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.

Roles & Responsibilities

Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies. Key responsibilities include:

• Benchmarking current Omni-channel capabilities
  
• Formulating transformation visions
  
• Advising global-to-local governance models for transformation
  
• Defining excellence projects
  
• Implementing customer engagement excellence projects, including process definition, standards & guidelines
  
• Developing and delivering training programs
  
• Serving as interim staff
  

• Content excellence
  
• Channel excellence
  
• Insights & analytics excellence
  
• Digital Innovation
  
• Training
  
• Change Management
  

Requirements

The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.

• Established an independent consulting practice
  
• Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
  
• Track record of conceiving and guiding excellence programs that make a measurable impact
  
• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  
• Strong client consultation skills with ability to guide a strategic discussion
  
• Analytical thinker with strong organizational skills
  
• Strong understanding of strategic marketing process
  
• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.