Impact Measurement Consultant

We are regularly looking for consultants in the area of Omni-channel / CX Impact Measurement globally to join our network of independent consultants.

Roles & Responsibilities

Impact Measurement consultants are responsible for measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies. Key responsibilities include:

• Defining KPIs and metrics frameworks
  
• Defining performance goals and benchmarks
  
• Develop performance reports
  
• Reviewing program performance and making optimization recommendations
  
• Advising on and supporting the implementation of measurement tools
  
• Benchmarking analytics maturity
  
• Developing analytics visions and transformation plans
  
• Developing and delivering analytics training programs
  
• Serving as interim staff
  

• Omni-channel analytics strategy
  
• Omni-channel analytics
  
• CX analytics
  
• Data visualization
  
• Reporting
  
• Performance Optimization
  
• Predictive analytics
  
• Artificial intelligence
  

Requirements

The ideal consultants will be passionate about transforming customer engagement impact measurement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.

• Established an independent consulting practice
  
• Proven experience in a Lead Strategist role at an agency, consulting firm or client
  
• Track record of conceiving and guiding excellence programs that make a measurable impact
  
• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  
• Strong client consultation skills with ability to guide a strategic discussion
  
• Analytical thinker with strong organizational skills
  
• Strong understanding of strategic marketing process
  
• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.