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Impact Measurement Consultant

The Stem

Role overview

Qualifications

  • Established an independent consulting practice
  • Proven experience in a Lead Strategist role at an agency, consulting firm or client
  • Strong understanding of strategic marketing process
  • Solid academic credentials; MBA or equivalent advanced degree preferred but not required

Responsibilities

  • Defining KPIs and metrics frameworks
  • Developing performance reports
  • Reviewing program performance and making optimization recommendations
  • Advising on and supporting the implementation of measurement tools

Key facts

Hard skills

Other skills

  • Consulting
  • Analytical Thinking
  • Organizational Skills

About the company

The Stem logo

The Stem

Cleantech / Climate Tech

Nearly all Life Sciences companies are in the midst of "customer engagement transformations" aimed at re-wiring how they operate to respond to a changing environment. Yet, most are unsatisfied with their progress and most consider missing knowledge as a key hurdle they face. How this “talent gap” is managed will determine the winners and losers over the next several years. The Stem is a new breed of management consultancy. We enable Health companies to maximize their return on customer experience investments through a ‘networked consulting’ model that draws on the industry’s leading independent talent. We deliver expert teams sourced from our network of over 350+ consultants and configured to nimbly tackle the most difficult customer engagement challenges without sacrificing control or accountability. The difference lies in the model itself. Seasoned Independent Consultants: Traditional consultancies rely on a finite pool of in-house talent, and work is typically pitched by a partner and then delegated to junior staff. At The Stem, we curate teams averaging 15-20 years of experience. Deep and Broad Expertise: Unlike traditional agencies or consultancies which focus on a small number of disciplines, The Stem has over 20 distinct customer engagement disciplines in its network. Full Accountability: All teams are overseen by a Client Partner, responsible for ensuring project goals are met and clients are satisfied with consulting teams. Flexibility & Agility: Stem teams are curated from our network and matched to client needs. We operate as a single global network with no limitations internally to building optimal teams. Cost-Effectiveness: The Stem uses a virtual model supported by collaboration technologies and peer support. By limiting overhead we are able to compensate and attract senior talent, and deliver more cost-effectively than "traditional consultancies". To discuss how we can help you, contact us at www.thestem.com, or gfisher@thestem.com.

Company details

IndustryCleantech / Climate Tech
Company size51 - 200

Links

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Job description

We are regularly looking for consultants in the area of Omni-channel / CX Impact Measurement globally to join our network of independent consultants.


Roles & Responsibilities

Impact Measurement consultantsare responsible for measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies. Key responsibilities include:

  • Defining KPIs and metrics frameworks
  • Defining performance goals and benchmarks
  • Develop performance reports
  • Reviewing program performance and making optimization recommendations
  • Advising on and supporting the implementation of measurement tools
  • Benchmarking analytics maturity
  • Developing analytics visions and transformation plans
  • Developing and delivering analytics training programs
  • Serving as interim staff

Topics

We are interested in hearing from independent consultant strategists with expertise in:
  • Omni-channel analytics strategy
  • Omni-channel analytics
  • CX analytics
  • Data visualization
  • Reporting
  • Performance Optimization
  • Predictive analytics
  • Artificial intelligence


Requirements

The ideal consultants will be passionate about transforming customer engagement impact measurement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.


Relevant prior experiences include:
  • Established an independent consulting practice
  • Proven experience in a Lead Strategist role at an agency, consulting firm or client
  • Track record of conceiving and guiding excellence programs that make a measurable impact
  • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  • Strong client consultation skills with ability to guide a strategic discussion
  • Analytical thinker with strong organizational skills
  • Strong understanding of strategic marketing process
  • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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