Medical Records Technician – Release of Information (ROI) Services (VAMC)

This is a remote position.

Pay Range: $22.47 – $24.32 per hour + Health & Welfare (H&W): $5.09 per hour

Job Description

The Medical Records Technician (ROI) will support Release of Information operations at the Central Texas Veterans Healthcare System. Responsibilities include processing requests for Protected Health Information (PHI), validating authorization, retrieving and releasing records, logging requests, and maintaining strict compliance with HIPAA, the Privacy Act, VHA policies, and federal guidelines.

Technicians must ensure accuracy in release of information and adherence to national standards, including those established by CMS, AMA CPT, ICD‑10‑CM/PCS, and all applicable VHA/VA policies and credentialing requirements (e.g., CPC, CCS, CCS‑P). The technician must safeguard PHI at all times, interact professionally with veterans, legal representatives, and agencies, and maintain high customer service and turnaround standards.

Requirements

• Required Certifications: CCS, RHIT, RHIA, CPC or CCS-P
  

Benefits

• Medical Coverage: Multiple nationwide and regional options, including HMO, PPO, and HDHP plans, with access to 24/7 telemedicine and wellness programs.
  
• Dental & Vision Insurance: Preventive, basic, and major dental services, plus vision exams, frames, and contact lenses.
  
• Health Savings Account (HSA) & Flexible Spending Account (FSA): Pre-tax savings for healthcare expenses.
  
• Employee Assistance Program (EAP): Confidential support for mental health, legal consultations, and work-life balance.
  

• 401(k) Retirement Plan with Employer Matching.
  
• Financial Coaching: Budgeting tools and financial planning support.
  
• Commuter Benefits & Adoption Assistance: Savings on mass transit and reimbursement for eligible adoption expenses.
  

• PTO
  
• Paid Holidays
  
• Sick Time
  
• Training & Development: Access to on-demand courses and professional growth programs.
  

• MarketPlace™ Perks at Work: Discounts on fitness, nutrition, travel, and childcare.
  
• Community Online Academy: Free wellness and professional development courses.