E-Content Account Specialist

Position Snapshot 

Location: Braga/Lisbon (Portugal) 

Company: Nestlé Business Solutions (NBS) 

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)/100% remote 

Languages: Fluent in English (add more languages if needed) 

About us 

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!  

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. 

A day in the life of... 

By fostering strong relationships in Nestlé’s global and local content landscape and digital ecosystem, the main goal of the eContent Account specialist is to be the interface between Nestlé’s Global and Regional stakeholders, Local Markets, and IMS Content Services team, ensuring the following:

• Drive adoption of Nestlé’s internal content solutions and support in their activation
• Delivery of World Class Service
• Assess and manage Business/Markets' demand plan
• Coordination of global/regional projects from the planning to the implementation
• Problem Solving
• Bring insights based on available data
• Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalogue, Training materials, Briefs, etc…).
• Run Regular Operational reviews with internal and external suppliers to track Service Delivery to spot improvement opportunities and guarantee SLAs.
• Lead periodic meetings with Business/Market to strengthen relationships, seek new opportunities and grow the account.
• Liaise with Finance & Control team for the correct and timely charge back of services provided to Nestlé Markets/Businesses
• Ensure compliance with Nestlé Global standards including effective management of Standard Routines, Market Deployment Toolkit and Control Best Practices.

What will make you successful

• At least 3 years’ experience in Marketing and/or Brand management, Content/Digital account management
• Working with high-volume, multi-platform, complex tasks
• Working in a corporate and multi-cultural setting
• Great understanding of the Digital Ecosystem
• Great knowledge of Digital Content Production and Lifecycle
• Good knowledge of Branding and Content identity
• Strong project management skills
• Strong relationship management skills
• Strong presentation and/or selling skills
• Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)
• Strong Marketing mindset
• Business driven
• English (advanced level)
• Creative/Media/advertising Agency experience is a plus (not dismissive)
• French (preferred, not dismissive)
• Spanish (preferred, not dismissive)