IT Telecom Systems Administrator REMOTE

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At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Summary

We are seeking a dedicated Telecom System Administrator (REMOTE) to join our team. In this position you are responsible for support and management of in-house and hosted voice and video services, FAX and Public Switched Telephone Network (PSTN) services and providers, and other Telephony related equipment and services. Ability to work after hours, on weekends and holidays as needed; on-call rotation required. Must live within the US. At this location, this position pays $75K to $80K BASE SALARY, depending on related experience, and is eligible for a bonus opportunity.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Ability to handle multiple projects and assignments at the same time
• Assists in execution of the overall project plan
• Assists with network additions and change tasks such as computer installs and network infrastructure changes
• Assists with system patches, service packs, and updates
• Computer Operating System Administration as required
• Coordinates with service providers in scheduling preventive maintenance, upgrades, and repair, and maintains records
• Detailed knowledge of Cisco Call Manager and Unity
• Ensures compliance with security policies and procedures for all systems administered
• Experience with call center applications and operations
• Isolates and resolves complex problems utilizing appropriate diagnostic tools
• Maintains system back-ups and restores
• Monitors system performance at both the hardware and software levels
• Participates in the monitoring, maintenance, support, and optimization of all voice and video hardware, software, and communication links
• Performs necessary troubleshooting, diagnostics, research, evaluation, and documentation of various WAN/LAN/VoIP and Video communications issues and solutions
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• Bachelor’s degree in Management Information Systems, Computer Science or equivalent experience, required

Preferred Education and/or Experience

• Three years of voice network administration knowledge and experience
• Cisco Certification, preferred
• Experience with NICE CXone, Call Manager, Cisco Jabber and Unity, preferred
• Experience with VMware, preferred
• Experience with WebEx, Teams or Zoom, preferred

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Make decisions when dealing with multiple alternatives
• Multi-task along with attention to detail
• Perform complex diagnostics on network, and associated systems
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Work after hours, on weekends and holidays as needed, on-call rotation required
• Lift and carry office equipment at times around the office
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer / tablet and or paperwork

Machines, Equipment and Technical Abilities

• Computer Operating Systems; Windows, UNIX, Linux and Cisco IOS
• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer / tablet

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities 
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.