Head of UK Customer Delivery

Head of UK Customer Delivery     About Lyrebird   Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.   Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth.   Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale.   Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine.   The Role   This role owns customer delivery across the entire UK.   You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against.   Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product.   This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust.
What you'll do

Own every UK implementation end to end, from signature to scaled adoption

Design and operationalise the UK delivery model

Define governance, reporting frameworks and escalation structures

Build and lead a high performance implementation function

Establish customer engagement standards across demos, training, go live and support

Ensure every rollout is structured, measurable and reference worthy

Operationalise high fidelity adoption visibility across trusts, departments and clinicians

Partner closely with Commercial to ensure pilots convert into long term wins

What you'll bring

Significant experience leading large scale NHS deployments supplier side

Experience running 10+ concurrent trust rollouts

Proven record of building greenfield delivery functions into scalable operations

Deep quantitative orientation with the ability to build early warning systems and adoption dashboards

Strong understanding of NHS politics, procurement and stakeholder dynamics

History of successful deployments recognised as reference accounts

Direct, precise communication style

High ownership mindset and operational discipline

Why This Role Matters   In the NHS, the best pipeline builder is a well run implementation.   Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. This role defines that engine for the UK.   The standard set here will shape how Lyrebird scales nationally and influence what NHS trusts expect from us as a partner.   For the right leader, this is an opportunity to define how a category defining healthcare company scales across a national health system.         At Lyrebird, we don’t just write code — we help shape the future of the human experience.   If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you.   We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.