Manager, Service Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Client Service Delivery Manager, you will be responsible for overseeing day-to-day client service delivery for one or more health system relationships, ensuring operational performance, strong client partnership, and execution of key initiatives. Your daily responsibilities will be to translate client priorities into clear operational plans, coordinate cross-functional teams, and deliver data-driven insights that drive measurable improvements in quality, efficiency, and financial outcomes. To excel in this position, you should be a high-performing strategic leader with a focus on service delivery, possessing extensive experience in Revenue Cycle Management or Epic consulting. You will need to seamlessly integrate client needs with operational capabilities, ensuring both satisfaction and service excellence.

Here’s What You Can Expect

• Develop and deliver executive-ready presentations that provide clients with relevant updates, performance insights, and strategic recommendations.
• Translate R1 strategy and day-to-day operational learnings into best practices that optimize performance and support transformation.
• Lead analytics to clearly communicate overall performance, key trends, risks, barriers, and actionable opportunities to clients.
• Proactively share metric performance and underlying drivers to support timely action planning and continuous improvement.
• Serve as a change advocate by aligning stakeholders, building cross-functional partnerships, and advancing shared goals across the hospital organization.
• Identify and prioritize initiatives that improve operational performance and strengthen client outcomes.
• Partner with internal R1 customer operations teams to align objectives, assess performance, and develop remediation plans for identified risks.
• Collaborate with R1 functional leaders on day-to-day operational decisions for assigned hospital relationships.
• Focus on development, performance, and growth of the Revenue Cycle Team
• Other duties and responsibilities as assigned

Qualifications

Education Level
Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level
Minimum of 5 years of experience, including at least 3 years in a management role

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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