Customer Success Renewals Representative with German

About The Role

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You’ll Do

• Manage renewal of contracts in assigned territory to protect revenue
• Monitor expiring agreements and take timely action to maintain customers
• Provide accurate proposals and quotes according to customer agreements
• Handle inquiries related to pricing, co-terming, upselling and reinstatement
• Collaborate positively with customers, partners and internal teams
• Record all activities accurately in the customer relationship management system
• Achieve sales targets with focus on customer retention and revenue growth
  
  

What You’ll Bring

• Speak English and German fluently for effective communication (B2 min.)
• Have minimum two years of sales experience in software or related industry
• Demonstrate strong customer service and organizational skills
• Work effectively in a fast-paced and semi-autonomous environment
• Be self-motivated and able to manage high volumes of communications
• Possess basic knowledge of virtualization
  
  

Bonus Skills

• Proficiency with SalesForce
  
  

What You’ll Get

• 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Six free therapy sessions, plus legal and financial advice
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program