Customer Account Specialist

The Customer Account Specialist supports our publisher and academic customer base. Through the use of email, phone and chat, you will utilize strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. The ideal candidate will possess a passion for writing, an excellent command of the English language, and the ability to distill complex information into clear, concise responses. A successful Customer Account Specialist is curious, self-motivated, thrives in a learning environment and is driven to satisfy customers.

This is a remote position, and the working hours are 10am – 7pm CT / 9am – 6pm MT / 8am – 5pm PT.

Compensation range: $50,000 - $55,000

Other Compensation: Performance bonus eligible 

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors. 

What you will be doing:

Requirements:

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.