Service and Repair Support

Branson Ultrasonics is seeking a Service & Repair Technician to join our team!

This remote opportunity is responsible for assembly, test, troubleshooting and repair of both standard and special equipment.  Develop written and verbal estimates for repair evaluations.  Work from verbal or written engineering documentation, BO’s, assembly prints, plumbing diagrams, electrical diagrams or schematics, to meet department production schedule.   Accept field service phone calls to assist customers in troubleshooting on-site problems and initiate actions to minimize customer down time and total customer satisfaction in all activities.  This role will also make recommendations to help implement process improvements to ensure quality goals are met.  Perform Equipment Calibrations when required.

This role requires the ability to travel 80 to 85% within the territory.

In This Role, Your Responsibilities Will Be:

• Responsible for repair documentation and written/verbal cost estimates by evaluating controls, power supplies, a variety of actuators and technologies such as Ultrasonics, Metal Welding, Industrial Cleaning and Laser Welding, or by soliciting assistance as needed for applications issues.
• Work with and operate hand tools and electrical/electronic test equipment to Performa a variety of electrical and mechanic tests and operation to repair and verify customer equipment for shipment.  Ability to read and interpret engineering prints, sketches and verbal instructions.
• Assist in the development and documentation of new and special products.  Suggest and implement test criteria for capability studies.
• Inspect work for defects workmanship to ensure quality at every stage of the process.
• Work within established time standards to meet customer repair turnaround and estimated repair cost.  Requires ability to schedule and analyze workload to achieve objectives.
• Perform administrative and record keeping support as required to meet the company objectives; time sheets, cycle counts, reconciliation’s, BOM audits, quality data information, warranty in-house repair costs.
• Assemble, test, troubleshoot and repair electronic and Electro-mechanical assemblies to prescribed test procedures, using test equipment such as, but not limited to; VOM, Oscilloscope and current meters.  Calibrate equipment when required.
• Maintain equipment and proper housekeeping and workplace organization.
• Assist in forecasting and control incoming repairs to achieve company repair turnaround objectives.
• Perform other duties as assigned by Service Manager.

For This Role, You Will Need:

• HS or equivalent GED, with additional specialized knowledge of engineering disciplines as would normally be obtained through formal technical training at the college to Trade School level.
• Minimum of 5 years’ experience in progressively complex troubleshooting and repair on Electro-mechanical machines and components.  Working knowledge of manufacturing concepts.
• Ability to travel 80 to 85%

• Legal authorization to work in the United States - Sponsorship will not be provided for this position.

Preferred Qualifications That Set You Apart:

• Associate or Bachelor Degree in Engineering or similar field.
• Good communication skills, both written and verbal, to effectively deal with customers.  Good mechanical background and well organized.  Ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics.  Position requires extensive travel, including overnight.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, our employees’ passion for innovation and results drives our success. We actively pursue new technologies, capabilities, and approaches to deliver meaningful value for our customers. To reward this passion for innovation and results, Emerson makes purposeful investments in our people. We provide competitive compensation, integrated benefits offerings, and fulfilling career journeys that support the growth of each employee. We firmly believe that when Emerson is successful in achieving its operational and financial goals, our employees share in that success. The salary/pay range for this role is $65,000 – $80,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

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