Customer Success Lead (Life Sciences)

Customer Success Lead (Life Sciences)

We have an opportunity for a Customer Success Lead (Life Sciences) to join us at Honeywell, in the UK, where you will be responsible for leading Customer Success execution for the EMEA region, ensuring consistent delivery of customer value, retention, and growth. The role manages Senior Customer Success Managers and CSMs and translates Customer Success strategy into day‑to‑day operational execution.

Operating under the direction of the Global Director of Customer Success, this role ensures customer engagement models, health management, renewal execution, and growth/expansion motions are executed with discipline and consistency while maintaining strong cross‑functional coordination.

This is a remote role with around 25% travel across EMEA.

Honeywell

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key Responsibilities

• Own customer health, value realisation, onboarding, adoption, and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes.
• Lead and develop a team of Customer Success Managers through goal‑setting, coaching, performance reviews, and talent development.
• Maintain operational excellence by executing standardised CS processes, ensuring accurate forecasts, visibility of customer health, and effective use of CS tools and systems.
• Partner cross‑functionally with Sales, Support, and Delivery to support renewals, account strategy, onboarding, issue resolution, and escalations.
• Provide feedback to senior leaders to improve CS processes, identify efficiency opportunities, and strengthen consistency in execution.