Senior Manager, Data Center Operations

Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth?

Do you enjoy building hardware platforms at global scale?

Join our Network Infrastructure Team!

Our Network Infrastructure team owns the rapid deployment and reliable maintenance of the critical hardware and network systems that provide the technical underpinnings for all of Akamai's products. Our team ensures consistent availability and performance for our customers.

Partner with the best

This role will be responsible for building a new, US-based organization within Infrastructure focused on driving operational excellence in the activities that occur in our hyperscale pods in wholesale colocation facilities. You will also be responsible for the rapid physical deployment of new equipment and maintaining all equipment within our stated SLAs.

As a Senior Manager, Data Center Operations, you will be responsible for:

• Managing a team of employees that supervises the activities of our Field Technician contractors in hyperscale pods across the United States
• Building relationships with third-party system integrators (SIs) used for deployment and maintenance activities as well as overrseeing the work
• Building relationships with large-scale data center providers for new deployments and on-going operations
• Conducting inventory control on local spare parts, including RMA coordination for defective parts
• Coordinating with Compliance team on access list management for assigned data centers
• Maintaining 24x7 staffing and escalation path to address network incidents and SLA adherence
• Evaluating and adapt our training curriculum to the specific needs of hyperscale pods
• Coordinating the staffing of Field Technicians at our hyperscale pods

Do what you love

To be successful in this role you will:

• Have 10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field or its equivalent experience
• Have extensive experience working with data center vendors and the data center environment
• Have a track record of solid employee development and engagement
• Possess a drive for process improvement
• Have experience guiding teams through process changes and realignments

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $132,100 - $237,900/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.