Swing, Dispatcher/Router

Pay Range: $19/hr - $21/hr

Shift: Operation hours 2a – 6:30p - preferred to be flexible during operation hours

What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.

We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.

We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.

We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.

We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.

We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Ready to roll with us?  Click Apply to join the WM team today.  

I. Job Summary

The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training. 

II. Essential Duties and Responsibilities
 

• Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
• Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
• Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.
• Manages cross-training and new hire training process.
• Actively participates in improving operations and implementing best practices.
• Handles escalations while utilizing the documented processes as outlined.
• Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
• Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
• Participates in leadership team’s skill development through role playing
• Able to have conversations with routers and dispatchers about process and procedure
• Performs other duties as assigned.

III. Qualifications 

A. Required Qualifications 
 

• High School Diploma or G.E.D (accredited).
• 2 years of previous dispatching experience (in addition to education requirements). and

B. Preferred Qualifications 
 

• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.


V. Pay and Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.