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Italian Speaking Customer Support Specialist

Epta Latam

Role overview

Qualifications

  • Near-native skills in Italian with at least intermediate English
  • Strong communication and problem-solving skills
  • Organized, detail-oriented, and proactive
  • Proficient with MS Office (Excel, Outlook); Salesforce experience is a plus

Responsibilities

  • Provide top-quality support to our Italian-speaking customers via phone and email
  • Manage service requests, schedule maintenance visits, and coordinate technician activities
  • Log and track cases accurately in our internal systems
  • Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations

Key facts

Hard skills

Salesforce Organizational Structure

Other skills

  • Microsoft Office
  • Communication
  • Problem Solving
  • Detail Oriented

About the company

Epta Latam logo

Epta Latam

The origins of Costan go back to 1946, when the brothers Mario and Alberto Costan founded their first workshop in Turin for the production of refrigerators and refrigerated cabinets: thanks to the continuous increase in demand and the advance of technical innovation at the beginning of the years 70, the establishment moves to Limana, in the province of Belluno, where today equipment for commercial refrigeration is manufactured. At the end of the 1980s, Costan joined the EPTA Group, of which it continues to represent a historic brand today. Epta, is presented today as a business group with a strong international vocation and a global player in the field of commercial refrigeration. With more than 900 employees, Costan is present in the Italian territory through direct branches and in the world with a network of representative offices and distributors. The historic Limana factory, with a surface area of ​​more than 69,000 m², is continually expanding in line with the values ​​of environmental sustainability that guide the Group's investments. The establishment has a cogeneration plant that, together with the photovoltaic installation, almost completely supplies its energy demand for thermal and electrical use. The hot air produced by the thermoelectric plant is reused in the paint ovens, with high consumption savings. By introducing additional wash booths and stations, the new paint line has already almost doubled its production of refrigerated display cabinets, introducing significant paint savings and a significant reduction in energy and water consumption. "We are Costan Argentina, a world leader in commercial refrigeration with environmental commitment"

Company details

Company size501 - 1000

Links

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Job description

Join Epta International BSC as an Italian-Speaking Customer Support Specialist!

 

Are you passionate about helping people and ready to build a global career?
At Epta International BSC, we’re a world leader in commercial refrigeration solutions, delivering sustainable, cutting-edge products and exceptional service to our customers around the clock.

We’re now expanding our team and building an Italian-speaking Customer Support Team. Whether you already have experience or you’re a fresh graduate excited to start your professional journey, this is your chance to grow with an international company that truly values its people.

  

What You’ll Do

  • Provide top-quality support to our Italian-speaking customers via phone and email
  • Manage service requests, schedule maintenance visits, and coordinate technician activities
  • Log and track cases accurately in our internal systems
  • Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
  • Collaborate across shifts to keep everything running seamlessly

  

What Makes You a Great Fit

  • Near-native skills in Italian with at least intermediate English
  • Strong communication and problem-solving skills
  • Organized, detail-oriented, and proactive — even in busy moments
  • Comfortable working in a dynamic, multinational environment
  • Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
  • be located in Hungary or willing to relocate
  • Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most

 

 Why Join Us

At Epta, you’ll join a supportive international team that values innovation, teamwork, and growth. We’ll give you the tools, training, and opportunities to develop your skills and build a rewarding career — all while contributing to a more sustainable future.

 

What We offer

  • cafeteria package
  • flexible remote working/home office opportunity
  • easily accessible and newly built office in the heart of Budapest 
  • eyeglass & home travel reimbursement 
  • peer-to-peer reward system that allows you to acknowledge your colleagues
  • volunteering activities that provide you extra holidays in return
  • last but not least, an extra holiday for your birthday 🎉

 

If you’re ready to take the next step in your career journey, we’d love to meet you!
Apply now and become part of Epta’s success story.

 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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