Support Specialist

Description

FORM is looking for a customer-focused Support Specialist in Brazil to assist users of the FORM platform and ensure a smooth, positive support experience. In this role, you will respond to customer inquiries, create and manage support tickets, troubleshoot platform-related issues, and collaborate with internal teams to find effective solutions. You will keep customers informed throughout the process and help improve our support workflows and knowledge base.

About FORM

FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable global brands in 45 countries.

Requirements

What You’ll Do

• Respond to customer inquiries and provide support to users of the platform.
• Create, manage, and follow up on support tickets to ensure timely resolution.
• Troubleshoot platform-related issues and escalate more complex cases when necessary.
• Maintain clear, professional, and helpful communication with customers.
• Document recurring issues and contribute to internal knowledge resources.
• Collaborate with cross-functional teams to deliver a high-quality customer experience.
• Identify opportunities to improve support processes and workflows.

What You’ll Bring

• You are currently based in Brazil.
• Previous experience in customer support, technical support, or a similar role.
• Strong written and verbal communication skills in English.
• Excellent problem-solving skills and attention to detail.
• The ability to prioritize tasks and manage multiple requests effectively.
• A proactive, customer-focused approach.
• The ability to work independently in a remote environment.

Nice to Have

• Experience supporting a SaaS product or technology platform.
• Familiarity with ticketing systems or customer support tools.

What We Offer:

• Challenging and exciting work.
• Fully remote collaboration format.
• Opportunities for professional growth within a global team.
• Necessary project equipment provided.
• Access to internal learning and development resources.