Logo for University of Arkansas System

Associate IT Service Center Rep

University of Arkansas System

Role overview

Qualifications

  • Associate Degree in Information Technology or related field with 2 years of experience in IT support functions
  • High School Diploma/GED with 4 years of experience in IT support functions
  • Knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook)
  • Excellent written and verbal communication skills

Responsibilities

  • Provides first-tier support to end-users for applications and hardware
  • Identifies incidents which require second-tier support and documents necessary information
  • Simulates or recreates user problems to troubleshoot and resolve problems
  • Recommends systems modifications to reduce user problems

Key facts

Hard skills

Project Collaboration Desktop Support Support Engineering

Other skills

  • Microsoft Software
  • Incident Reporting
  • Communication
  • Problem Solving

About the company

University of Arkansas System logo

University of Arkansas System

Higher Education

Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; seven community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state. The University of Arkansas System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60,000 students, employs over 17,000 employees, and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state’s economic, educational and cultural advancement. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Company details

Company typeXLarge
IndustryHigher Education
Company size10001

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).


If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 


Closing Date:

09/02/2026


Type of Position:

Professional Staff - Project/Program Administration


Job Type:

Regular


Work Shift:

Sponsorship Available:

No


Institution Name:

University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.


Department:

IT | Technical Support Center


Department's Website:


Summary of Job Duties:

Hours 8:00am - 5:00 pm or Similar

Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware. Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise.

***Please note that this position will typically work from home (remotely) after initial training. Temporary workspaces may be available on campus for short-term need but are not guaranteed. Employee is responsible for following Remote Work Policy 4.4.22.***


Qualifications:

Minimum Qualifications:

  • Associate Degree in Information Technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience -OR- High School Diploma/GED with 4 years of experience in IT support functions, PC computer support or other relevant job experience
  • Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook) as well as Skype and VPN connections.
  • Ability to work in a team environment. 
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Bachelor's degree in information technology or related field of study with 2 years of experience in IT support functions, PC computer support or other relevant job experience.


Additional Information:


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

Resume


Optional Documents:


Special Instructions to Applicants:


Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking


Frequent Physical Activity:

Standing


Occasional Physical Activity:

Crawling, Crouching, Kneeling, Reaching, Stooping, Walking


Benefits Eligible:

Yes

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

IT Support Specialist Related jobs

Other jobs at University of Arkansas System

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.