Vendor Success Specialist

Greetings from PlanetBids, where we soar as the interstellar pioneers of web-based eProcurement solutions in the expanse of the United States! Harnessing a constellation of cutting-edge technologies, our modular suite of stellar offerings empowers governmental, non-profit, and educational entities to navigate the procurement cosmos with unparalleled agility. 

Since our inception in 2000, our celestial crew has been on a trajectory of excellence, propelling us to the forefront of the industry with a gravitational pull of unparalleled client service. Our orbiting team not only upholds the celestial standard but also radiates with boundless creativity and ingenuity, continually pushing the boundaries of innovation.

If you seek to embark on a journey of collaborative exploration, where flexibility and creativity intersect in the cosmic dance of procurement, then your quest ends here. Join us in our cosmic odyssey, where camaraderie and innovation converge in the endless expanse of opportunity! 

About this role  

The Vendor Success Specialist is passionate about helping others succeed and thrives in a fast-paced, client-focused environment. As the go-to expert for vendors, suppliers, and contractors using our e-procurement platform—guiding them through onboarding, training, and ongoing support, the Vendor Success Specialist plays a key role in ensuring a seamless and positive experience for our vendor community, particularly in the public sector space. 

What we offer 

PlanetBids is pleased to provide all full-time team members with the following benefits:
 

• Competitive Salary 
• Flexible schedule in a remote-work environment  
• Self-Managed (Unlimited) Paid Time Off Plan with Annual Vacation Bonus 
• Participation in Medical Insurance with generous company contributions 
• Participation in Dental and Vision Insurance with company-paid employee premiums 
• Company-paid Short-Term and Long-Term Disability Options 
• Company-paid Life and AD&D Insurance policy with options to voluntarily increase 
• Flexible Spending Account (FSA) and Dependent Care (DCFSA) Program 
• 401k Plan including Traditional and Roth 401k options, both with immediate vesting and employer match  
• Legal Club membership 
• Employee Assistance Program 
• Career pathing and development  
• Collaborative and engaged culture 

Role Responsibilities 

• Provide responsive, friendly, and solution-oriented support to inbound vendors via phone, email, and online ticketing systems. 
• Guide vendors through registration, bid submission, compliance documentation, and other platform functions. 
• Partner with Client Partnership team at a support level to assist in client touch and general response. 
• Conduct live and recorded webinars, training sessions, and vendor workshops. 
• Troubleshoot technical issues and escalate complex problems when necessary. 
• Maintain accurate records of vendor interactions and resolutions in the support system (e.g., Zoho). 
• Collaborate with internal teams to improve vendor experience and streamline support processes. 
• Assist in the creation of training materials, FAQs, and knowledge base content. 
• Participate in product testing and provide feedback to the product team. 
• Represent the company at industry events, conferences, and vendor outreach sessions. 
• Support proposal writing, RFP/RFI participation, and contract review as needed. 
• Additional related duties as assigned by leader.
   

Required and Desired Skills 

• High school diploma or GED certificate required.  
• 2+ years of experience in customer support, vendor relations, or client success. 
• Familiarity with government procurement processes is highly desirable. 
• Strong communication skills—both written and verbal—with a clear, professional tone. 
• Proficiency in web browsers, Microsoft Office, Google Workspace, and CRM/ticketing tools (e.g., Zoho, Salesforce). 
• Ability to explain technical concepts in a simple, user-friendly way. 
• Self-starter with excellent time management and multitasking abilities. 
• Comfortable working independently in a remote or hybrid environment. 
• Ability to work both autonomously as well as within a team in a remote work environment.
• Occasional travel required for company meetings, client engagements, and industry events (min: up to 10%, max: up to 20%).   
• As a requirement, all candidates must be physically based in the United States and able to legally work for any employer.