Inpatient Facilities Collections Specialist I

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

Inpatient Facilities Collections Specialist

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a(n) Inpatient Facilities Collections Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Manage collections activities for an assigned portfolio, conducting account research, reconciliation, and dispute resolution to ensure timely payment.
• Contact customers regarding delinquent balances, negotiate payment arrangements, and maintain compliance with agreed payment terms.
• Monitor account aging, prioritize high-risk delinquent accounts, and apply effective collection strategies to reduce outstanding receivables.
• Collaborate with internal and external stakeholders to resolve payment issues, manage credit limits, and authorize credit holds or releases when appropriate.
• Identify potential bad debt exposure, recommend escalation actions including agency placement or legal review, and serve as a liaison between Credit, Billing, Accounts Receivable, and business teams.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher in business or related field and 2 years of experience handling high balance and complex A/R accounts.

In addition to the above requirements, the following are also required:

• Advanced English (oral and written) B2+.
• 6 months of customer care experience.
• Experience managing a portfolio of 100+ accounts, consistently meeting monthly collection targets.
• Experience with Microsoft Office applications including Word, Excel & Outlook.

Additional qualifications that could help you succeed even further in this role include:

• Healthcare background is a plus.
• Medium/Advanced knowledge of accounting platforms is highly preferred.
• Skills include critical thinking, empathy, active listening, emotional intelligence, strong problem-solving and negotiation skills, excellent organizational and communication skills, adaptability, accountability, teamwork, initiative, decision-making, time management, multitasking, attention to detail, ability to work independently, customer relationship management with diverse audiences, conflict resolution, and the ability to remain calm and professional under pressure.

Work location

• Hybrid Eligible (Job Duties allow for some remote work but require travel to moments that matter).
• Training would require 1 week on-site.

Travel: No

Relocation Assistance: No

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

   

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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