Implementation Support Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for and a best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity 

Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance. 

Abbott Point of Care has an exciting opportunity for an Implementation Support Specialist (ISS).

The role is field-based, remote within the territory of  California, Nevada, Arizona, and Colorado with 75% local travel.

The ISS will be a part of a dynamic field support service team responsible for driving the successful implementation and verification of our products within Hospitals within assigned geographical regions. Key responsibilities will include collaborating with lead IPMs, providing best-in-class execution of implementation activities and tasks to support the company's portfolio of products, and engaging with key personnel to restructure customer processes to facilitate better patient care with the company's products. You will continue Abbott’s 130+ year tradition of bringing new products and technologies to the world, creating more possibilities for more people at all stages of life.

WHAT YOU DO

• Implementation Support: Coordinate and execute Performance Verifications, End User Training, and Go Live Support within an implementation case.
• Administrative Tasks: Ensure all administrative tasks are completed promptly and accurately, including updating project notes and milestone dates in Summit, expense reporting, and other necessary items.
• Customer Relationship Management: Understand customer needs, build relationships with key stakeholders within accounts, and articulate the benefits of point-of-care testing.
• Product Knowledge: Demonstrate a thorough understanding of key product attributes and conduct product demonstrations.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required:

• Bachelor's degree- preferably in Medical Technology, Nursing, Respiratory Therapy, or a related field; Associate degree with relevant experience,
• 3 to 4 years of experience in the field.
• Multi-tasking: Manage multiple assignments across geographies.
• Planning and Prioritization: Strong organizational skills.
• Solution-Oriented: Provide solutions and contingency plans.
• Technical Skills: Proficiency in Microsoft Office and CRM (Salesforce).
• Travel: Willing to travel 75% of the time, including overnight travel. Eligible for a company car.
• Teamwork and Independence: Work independently and as a team member.
• Customer Service: Develop professional relationships and appropriate behavior.
• Self-Starter: Motivated by personal and team success.
• Communication: Convey information clearly and concisely.
• Problem-solving: Strong analytical and critical-thinking skills.
• Public Speaking: Confidently present to upper management.

Preferred Qualifications:

• Healthcare Knowledge: Familiarity with Emergency Departments, Free Standing Emergency Departments, and Urgent Care Centers.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews.