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Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time

VON Canada

Role overview

Qualifications

  • University or college education preferred; high school diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency in MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset

Responsibilities

  • Assign visits to nurses and home support workers based on local geography and client needs
  • Manage daily tasks, including receiving and processing client referrals and updates
  • Handle scheduling by managing advanced plans and making daily adjustments
  • Work closely with team members and management to ensure adequate staffing levels each day

Key facts

Hard skills

Database Management Hospital Experience

Other skills

  • Customer Service
  • Problem Solving
  • Microsoft Office
  • Communication
  • Detail Oriented

About the company

VON Canada logo

VON Canada

Home Health Care

VON Canada has been leading care at home for over 125 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities. Our 6,300 employees and 6,500 volunteers deliver a wide range of vital health and wellness services, helping people remain healthy and at home for as long as possible. As valued and responsive health system partners at the heart of home and community care, we are distinguished by our commitment to client care and by our strong community roots and local engagement.

Company details

Company typeXLarge
IndustryHome Health Care
Company size5001 - 10000

Links

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Job description

Requisition Details:

Employment Status: Temporary, Full-time (1.0 FTE)
Program Name: Client Services/Assisted Living
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Anticipated End Date: November 2026
Union/Bargaining Unit: CUPE
On-Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position. 
 

About us:
 
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones. 
VON - At the heart of care.  
 
About the role:
 
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!
 
What we offer:
  • Competitive salaries, vacation time, and paid statutory holidays
  • Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Work-life balance from structured schedules
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Exposure to new health care technology
What you'll do:
  • Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
  • Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
  • Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
  • Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
  • Support clients, nurses, and home support workers to ensure they receive high-quality care
  • Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
  • Protect confidential information about clients, colleagues, suppliers, and VON's operations
  • Perform other duties as assigned
What we're looking for:
  • University or college education preferred; high school diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency in MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
  • Experience in a healthcare environment is advantageous
  • Previous customer service experience in a contact center environment is an asset
  • Experience in a unionized environment is a benefit
  • A current and original copy of a satisfactory Criminal Records Check
  • The use of Personal Protective Equipment (PPE) may be required
VON Canada: Careers that fit your life. Join our team today!
 
A quick note: This posting is for recruitment purposes. Full job descriptions are available. 
 
 
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s).  If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. 

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler  

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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