Customer Support Voice Process // Day Shift - Kolkata

We are seeking a customer-focused and detail-oriented  Customer Support Executive to handle calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support.

• Manage 100–120  calls with candidates daily in a professional and efficient manner.
  
• Share accurate, clear, and complete information using the appropriate tools and resources.
  
• Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required.
  
• Maintain and update detailed records of all interactions in Excel.
  
• Prepare and manage daily, weekly, and monthly MIS reports using Excel.
  
• Ensure adherence to process guidelines and maintain high-quality and productivity standards.
  
• Location: (Salt Lake Kolkata) Work From Office
  
• Note: Only Kolkata candidates are eligible.
  

Requirements

• Bachelor's degree in any field
  
• Min 6 months to 2 years of experience in the BPO, telecalling, or Tele sales Industry.
  
• Must have a laptop or desktop with 8 GB RAM
  
• Must have stable wifi/ network connection
  

Benefits

Salary:  Monthly CTC - 18K - 20K

Shift Time: Day shift (9:30 AM – 6:30 PM)

Working Hours: 6 days Working (2nd & 4th Saturday & Sunday off)