Life Line Collections Specialist

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. 

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.  

 *This is a remote position - candidates must be able to work the 1pm-9pm CST shift due to business needs.    

About the role:

The Collection Specialist is responsible for collection efforts, making contact with the patients, discussing and

negotiating payment arrangements and possible solutions with patients, using different forms of information available to the collection specialist to help patients resolve their outstanding accounts.

As a Collections Specialist with EMS|MC, you will:

• Place outbound phone calls efficiently and in a professional manner
• Notify consumers of delinquent accounts via telephone to solicit payment
• Receive payments via telephone for customer accounts
• Manage and follow up on assigned collection accounts
• Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner
• Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management.
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Consistently support and demonstrate the company mission and values
• Assist with special projects as directed
• Participation in relevant meetings or events
• Perform other necessary tasks as assigned by supervisor

You will be successful in this role if you:

• Excellent customer service skills
• Strong verbal, written, and telephone communication skills
• Strong computer skills
• Ability to maintain confidentiality and communicate effectively
• Ability to multi-task
• Must be able to handle disgruntled callers professionally, effectively, and with tact
• Strong data entry skills
• Must possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks
• Working knowledge of Microsoft Office programs

Key skills we hope you have:

• Collection experience is helpful, but not required
• ACA certification is plus, but not required

Why EMS|MC:

• Flexible Scheduling 
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• Remote opportunities
• All equipment provided

Pay: $16.00 - $21.00/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

 There is no anticipated closing date for applications; The role will remain open until filled. 

Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.