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Senior Customer Success Manager

Wayvia (formerly PriceSpider)

Role overview

Qualifications

  • Bachelor’s degree or equivalent experience
  • 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS
  • Proven ability to manage and grow a large book of business and share best practices
  • Strong multi-tasking and priority-setting abilities

Responsibilities

  • Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals
  • Achieve retention, growth, and customer satisfaction goals
  • Manage customer retention and customer retention initiatives
  • Collaborate with the new sales team and other internal teams to deploy new customers and serve as trusted advisors

Key facts

Hard skills

Customer Relationship Management E-Commerce Account Management Customer Retention Revenue Growth Retail Experience

Other skills

  • Sales Acumen
  • Collaboration
  • Multitasking
  • Prioritization
  • Communication
  • Problem Solving

About the company

Wayvia (formerly PriceSpider) logo

Wayvia (formerly PriceSpider)

Computer Software / SaaS

Growth shouldn’t be guesswork. With shopper and retail intelligence from any channel, Wayvia helps brands drive more revenue. Understand more about your shoppers and improve the path to purchase — from offsite to onsite to agentic commerce. Connect brand media and shopping agents to retail conversions, activate omnicommerce data, and compete to win on price, availability, and predictive decision-making.

Company details

IndustryComputer Software / SaaS
Company size201 - 500

Links

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Job description

 
Company Overview:
At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
 
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
 
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

 

Job Brief: 

The Senior Customer Success Manager partners with our customers. Reporting to the Manager of Customer Success, they will be the main day-to-day point of contact for their book of business. They own the client relationship and be charged with maintaining and growing revenue from customer set while delivering a high-level of customer satisfaction. This individual is an outstanding relationship-builder with a strong customer success mindset, a combination of technical and sales aptitude, collaborative by nature and comfortable being hands-on in the trenches.   

  Essential Function & Responsibilities:   

  • Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals. 
  • Achieve retention, growth, and customer satisfaction goals. 
  • Manage customer retention and customer retention initiatives. 
  • Collaborate with the new sales team and other internal teams to deploy new customers and serve as trusted advisors. 
  • Become an expert in e-commerce and our product suite. 
  • Provide customers with valuable insights through data analysis and reporting. 
  • Develop success plans and conduct quarterly business reviews at the executive level. 
  • Build cross-functional relationships at user and executive levels across various teams and brands. 

Minimum Qualifications: 

  • Bachelor’s degree or equivalent experience. 
  • 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS. 
  • Proven ability to manage and grow a large book of business and share best practices. 
  • Experience with major retailers (e.g., Amazon, Best Buy, Home Depot) is a plus. 
  • Strong multi-tasking and priority-setting abilities. 
  • Previous experience with compensation based on sales/revenue and retention goals.  

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs 

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $90,000-105,000 with commission as part of the compensation structure. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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