Ecommerce Specialist – Vendor Central Expert
The Opportunity
Neato is seeking a highly organized, analytical, and proactive Ecommerce Specialist – Vendor Central Expert to join our Philippines team. This role serves as the internal subject matter expert (SME) for Amazon Vendor Central, partnering closely with Senior Brand Managers and the Marketplace Team to execute growth strategies, support operational initiatives, and drive marketplace excellence.
The Ecommerce Specialist – Vendor Central Expert provides deep expertise in Amazon Vendor Central, helping execute strategic initiatives while supporting the Marketplace Team with complex operational challenges, troubleshooting, best practices, and process improvements. This role collaborates cross-functionally with Supply Chain, Advertising, Creative, Operations, Finance, and Leadership to ensure brands are positioned for success within Amazon's first-party (1P) ecosystem.
This position is ideal for individuals who enjoy solving complex Amazon retail challenges, leveraging data to drive decisions, improving operational processes, and supporting teams through expert knowledge of Vendor Central.
Responsibilities
- Serve as the internal subject matter expert for Amazon Vendor Central, providing guidance and best practices to the Marketplace Team and internal stakeholders.
- Partner with Senior Brand Managers to execute strategic initiatives and operational plans for assigned brands.
- Support the Marketplace Team with complex Vendor Central issues, troubleshooting, and operational escalations.
- Provide expertise on Vendor Central functionality, retail programs, catalog management, and Amazon policies.
- Assist with product launches, catalog updates, listing optimization, A+ Content, and Brand Store initiatives by ensuring Vendor Central best practices are followed.
- Analyze Vendor Central data and retail performance metrics to identify opportunities for sales growth, operational improvements, and risk mitigation.
- Support inventory-related initiatives by identifying trends in purchase orders, Instock Rate, Fill Rate, shortages, receive issues, and replenishment performance, while partnering with Supply Chain and Marketplace teams on resolution.
- Manage complex Vendor Central cases and coordinate with Amazon Support when advanced troubleshooting or escalations are required.
- Assist with Amazon compliance initiatives, Brand Registry coordination, operational troubleshooting, and retail readiness.
- Create Amazon Attribution links and support campaign measurement initiatives when applicable.
- Coordinate cross-functional projects with Creative, Advertising, Supply Chain, Operations, Finance, and Leadership to support business objectives.
- Maintain accurate project documentation and progress tracking within Monday.com and other project management tools.
- Develop and maintain SOPs, training materials, and documentation related to Amazon Vendor Central processes and best practices.
- Identify opportunities for process improvements, automation, and operational efficiencies across Vendor Central workflows.
- Stay current on Amazon Vendor Central updates, new features, retail programs, and marketplace best practices.
- Represent Neato professionally in all internal and external communications.
What High Performance Looks Like
Vendor Central Expertise
Serves as the team's trusted expert on Amazon Vendor Central by providing accurate guidance, solving complex operational challenges, and keeping the organization informed of platform changes and best practices.
Strategy Execution
Successfully supports Senior Brand Managers by executing strategic initiatives and ensuring Vendor Central capabilities are leveraged effectively to achieve business objectives.
Problem Solving
Resolves complex Vendor Central issues efficiently while providing clear recommendations and guidance to internal teams.
Cross-Functional Collaboration
Partners effectively with Marketplace, Supply Chain, Advertising, Creative, Operations, and Leadership to support successful project execution and operational excellence.
Business Acumen
Uses Vendor Central insights and retail performance data to identify opportunities, improve execution, and support informed business decisions.
Continuous Improvement
Drives process improvements, SOP development, knowledge sharing, and operational efficiencies that enhance team performance and scalability.
Ecommerce Specialist – Vendor Central Expert KPIs
- Strategic Initiative Execution – Percentage of assigned projects and initiatives completed accurately and on time.
- Vendor Central Support Quality – Effectiveness in providing guidance, troubleshooting, and resolving complex Vendor Central issues for internal teams.
- Vendor Central Knowledge & Process Improvement – Contributions to SOP development, documentation, training, and process enhancements.
- Marketplace Support Effectiveness – Timeliness and quality of support provided to the Marketplace Team on Vendor Central-related initiatives and escalations.
- Monday.com Compliance & Task Tracking Accuracy – Timely and accurate project updates, documentation, and workflow management.
- Issue Resolution Turnaround Time – Speed and effectiveness in resolving or escalating complex Vendor Central issues.
- Reporting Accuracy & Business Insights – Accuracy of analyses and the quality of recommendations provided to stakeholders.
- Cross-Functional Collaboration – Effectiveness in coordinating with internal teams to ensure strategic initiatives are executed successfully.
- Sales Opportunity Identification – Identification of opportunities to improve retail performance, catalog quality, operational efficiency, and overall business results.
- Vendor Central Knowledge Development – Demonstrates ongoing expertise by staying current with Amazon updates and sharing knowledge with the broader organization through training and documentation.
