Renovation Disbursement Specialist

Position: Renovation Disbursement Specialist

Location: Remote 

(If living within 31 miles of Santa Ana, CA or Austin, TX will need to be able to work 4 days on-site)

Pay: $19.00/hr 

Position Summary: Customer Service based position. Contacting borrowers to obtain post Fund conditions.

Responsibilities: You will become the primary contact for borrower’s, contractor’s, HUD Consultant’s, and third-party vendors. Review Renovation fundings daily. Setup individual folder on Team’s and pull/review all important documents budgets for each funded project accurately. Send out Welcome Email to all parties. Complete and maintain monthly check-in/communication with all parties on every renovation file. Process Renovation draw requests, change orders, change order releases, permissions to occupy, title update orders, final release of contingency/remaining balance, request principal reductions, etc. for all renovation projects. Ensure complete and timely loan draws are prepared, and Contractors are paid in a timely manner Maintain and balance budgets and ensure renovation loans are balanced, timely project completion and Contractor’s adherence to project timeline. Complete all payment request within Wrike for Renovation Operations Manager or Department Manager to approve disbursements. Responsible for various company-wide risk management and internal control functions, including procuring renovation contractor insurance coverage, ordering title updates, and resolving mechanic’s liens, and surety bonds. Assists with the transaction closing-out process. Responsible for all vendor payables, mortgage payments financed in renovation budget, various fees, renovation loan reconciliations, project disbursements, etc. Analyze and suggest internal procedural changes to improve accuracy, efficiency, and productivity. Our Renovation Department is a customer service department internally and externally. It is very important that this individual has exceptional customer service and maintains good working relationships with third party resources, including borrower’s contractors, HUD Consultant’s, national title company for title updates, inspectors, and all additional third-party vendors.

Qualifications: Mortgage background specifically customer service, renovation, post-closing background preferred.

Desired Education / Experience: High school Diploma. Experience with calling and emailing borrowers, obtaining post fund conditions, using Microsoft excel, Microsoft word, outlook etc.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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