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Project Manager

Role overview

Qualifications

  • Bachelor’s degree in Business, Project Management, IT, or related field (or equivalent experience)
  • 6+ years of project management experience in software delivery, ERP implementations, or related Professional Services environments
  • Proven track record leading complex, multi-stakeholder projects through full lifecycle delivery
  • Strong financial management skills, including project budgets, burn rates, and resource allocations

Responsibilities

  • Own end-to-end delivery of multiple large-scale projects, including ERP implementations, software development initiatives, and bespoke integrations
  • Drive planning, resource management, financial tracking, and overall project governance to achieve delivery targets and customer satisfaction goals
  • Lead weekly project and customer meetings, ensuring clear communication on progress, risks, and financials
  • Act as a mentor and role model to junior Project Managers, supporting team development and best practice sharing

Key facts

Other skills

  • Communication
  • Problem Solving
  • Microsoft Office
  • Mentorship

About the company

ResDiary logo

ResDiary

Computer Software / SaaS

ResDiary is a flat-fee, online reservation system, designed to help hospitality operators run a smooth service. Thousands of restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings; from taking online reservations to managing tables, selling tickets, and processing online payments. The software delivers market-leading yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty. ResDiary is a trusted supplier to some of the world’s top restaurants including The Hand and Flowers, The Houses of Parliament, and Martin Wishart. The company also provides solutions for thousands of independent venues and groups like Giggling Squid, TGI Fridays, and Turtle Bay. ResDiary supplies enterprise solutions to Qantas in Australia, as well as to the Accor Hotels Group globally. Headquartered in the UK, ResDiary has team members and licensees in the UK, Ireland, New Zealand, Australia, US, Italy, France, Canada, Denmark, Sweden, Norway, Singapore, Indonesia, The Philippines, and South Africa.

Company details

Company typeSME
IndustryComputer Software / SaaS
Company size51 - 200

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Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. 

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 

On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from.

About You: 

As a Senior Project Manager, you bring proven experience leading large, complex software projects, ideally within ERP or enterprise solutions. You thrive on balancing multiple priorities, engaging directly with customers, and driving successful outcomes. You’re comfortable working at both the strategic and tactical levels — setting direction, managing stakeholders, and also ensuring the details are executed to the highest standard. With strong leadership and communication skills, you build trust with clients and internal teams alike, ensuring projects are delivered on time, on budget, and with measurable business value.

Day to day, you will:

  • Own end-to-end delivery of multiple large-scale projects, including ERP implementations, software development initiatives, and bespoke integrations.

  • Drive planning, resource management, financial tracking, and overall project governance to achieve delivery targets and customer satisfaction goals.

  • Lead weekly project and customer meetings, ensuring clear communication on progress, risks, and financials.

  • Chair steering committee meetings and provide regular executive-level reporting.

  • Partner closely with technical, development, and Professional Services teams to ensure seamless execution.

  • Collaborate with the PMO/Program Management on timelines, resourcing, and issue resolution.

  • Ensure project documentation, milestones, and sign-offs are completed in line with established methodology.

  • Identify and communicate opportunities for process improvements, upsell, or cross-sell during project delivery.

  • Act as a mentor and role model to junior Project Managers, supporting team development and best practice sharing.

Your skills and experience will include:

Required:

  • Bachelor’s degree in Business, Project Management, IT, or related field (or equivalent experience).

  • 6+ years of project management experience in software delivery, ERP implementations, or related Professional Services environments.

  • Proven track record leading complex, multi-stakeholder projects through full lifecycle delivery.

  • Strong financial management skills, including project budgets, burn rates, and resource allocations.

  • Excellent communication, problem-solving, and stakeholder management abilities.

  • Proficiency in Microsoft Office Suite and project management tools.

Preferred

  • Experience implementing COINS, or other construction ERP software or comparable enterprise applications.

  • Familiarity with software consulting or professional services organizations.

  • Experience mentoring or coaching junior team members.

  • PMP, PRINCE2, or Agile certification.

Residence Requirement: Applicants must reside within the Eastern or Central time zones to ensure alignment with our core business hours and effective collaboration with our team.

Work Authorization: Authorization to work in the U.S. without employer sponsorship is required for this opportunity.

Compensation: The anticipated base salary range for this position is $100,000 to $120,000 annually, plus additional variable compensation. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy. 

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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