Billing Specialist

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne. 

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. 

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. 

The Role

Billing Specialist role is one of Finance’s main customer facing positions which supports Accounts Receivable function. The role aims at accurate monthly billing of Expereo customers, resolves queries related to invoice disputes, uploading invoices to online portals, and maintain high quality of customer service. Billing Specialist role should exhibit professionalism and trustworthiness, very good communication skills, as well as an ability to work with limited supervision. 

Responsibilities

• Process monthly invoices  
• Review invoices before posting to ensure accurate billing of customers 
• Review credit requests and process them in the system 
• Research and resolve invoice disputes and issues 
• Coordinate high volume of customer invoice activity with various departments  
• Apply business logic to properly categorize a billing issue and resolve them in cooperation with appropriate internal and external parties. 
• Analyse, review, and determine the root cause of an upload issue and report any significant issues delaying the online upload. 
• Monitor billing status of uploaded invoices on portals and resolve any rejections. 
• Build and maintain effective relationship with internal and external stakeholders. 
• Provide regular updates to management 
• Participate in internal and external meetings with various stakeholders 
• May assist with training of new team members 
• May perform other billing/invoicing task as required

Requirements

• University Degree
• High/proficient written and verbal communication skills in English (min. C1); 
• Minimum 2 years’ experience in billing is desired 
• Customer service experience min. 1 year 
• Strong computer skills 
• Intermediate knowledge in Excel 
• SalesForce or other ticketing system experience is advantage 
• Highly organized, detail-oriented, and great follow-up and follow-through skills 
• Knowledge of Dynamics D365 is preferable 
• Ability to work with limited supervision and apply analytical thinking while navigating through complex matrix environments 
• Ability to thrive in a fast-paced environment with quickly changing business needs 
• Experience in Shared Service Center environment is advantage 

Benefits

• Hybrid remote working model
• Competitive compensation
• Bonus scheme
• Sport card
• Heath & Life insurance
• International, collaborative environment

Beyond the Job

We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.