Patient & Marketing Outreach Support - Virtual Assistant.

This is a remote position.

About the Role

The Virtual Marketing Assistant will service as a key member and will serve as a direct point of contact for the patients—communicating through text, phone calls, and voicemails via our CRM platform. The primary focus will be to engage with patients in a friendly, professional, and brand-aligned manner to schedule appointments and support their health and wellness journey.

They foster a collaborative, patient-centered culture that values innovation, accountability, and teamwork. Their goal is to deliver exceptional service while creating meaningful connections with patients and the community.

Responsibilities

Patient Communication & Engagement

• Communicate with patients via telephone, text, and email in a professional and positive manner.
  

• Follow up with patients to encourage appointment scheduling and continued care.
  

• Provide a high-energy, supportive presence to excite patients about starting their health journey.
  

Marketing & Outreach Support

• Assist the marketing team in coordinating campaigns and outreach initiatives.
  

• Support social media engagement by responding to inquiries or directing messages to the appropriate team members.
  

• Help maintain a positive reputation through patient and community engagement.
  

Collaboration & Administration

• Join team meetings to stay aligned with patient engagement and marketing goals.
  

• Provide administrative support on projects and campaigns as needed.
  

Tools & Systems Used

• EMR: Athelas Air
  

• CRM: CIMA Growth Solutions
  

• Social media platforms & scheduling tools
  

• Basic design and communication tools
  

Requirements

• Proven experience in medical, fitness, or health & wellness industries.
  
• Prior experience in sales, patient engagement, or client-facing roles.
  
• Excellent written and verbal communication skills.
  
• Confident, empathetic, and enthusiastic personality with a patient-first mindset.
  
• Ability to match brand tone, energy, and voice in every interaction.
  
• Strong active listening and trust-building skills.
  
• Comfortable handling phone calls, texts, and voicemails professionally.
  
• Tech-savvy; able to work within a CRM platform and other digital tools.
  
• Highly organized, detail-oriented, and reliable.
  
• Ability to work US business hours.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.