Strategic Partnerships & Customer Advocacy Manager

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. 

We are seeking a highly motivated and entrepreneurial Manager, Strategic Partnerships & Customer Advocacy to own and scale three high-impact growth initiatives.

Responsibilities

• Own and scale Guesty’s Referral Partner, Reseller Partner, and Customer Advocacy programs, turning early-stage initiatives into scalable, revenue-generating channels.
• Recruit, onboard, activate, and manage high-value referral and reseller partners, building strong and productive long-term relationships.
• Develop and implement scalable partner onboarding, enablement, engagement, and performance management processes.
• Drive reseller partnerships from identification and onboarding through ongoing engagement and revenue generation, in close collaboration with Sales and Revenue Operations.
• Manage partner communications and program operations through PartnerStack, ensuring a seamless and engaging partner experience.
• Build and maintain a strong network of customer advocates, identifying and activating engaged customers to support sales and marketing initiatives.
• Coordinate customer participation in prospect calls, reference calls, demos, case studies, testimonials, and events.
• Partner closely with Sales, Marketing, Customer Success, Partnerships, and Revenue Operations to embed partner and customer advocacy motions across the go-to-market organization.
• Establish reporting, tracking, and accountability around partner-sourced pipeline, revenue, listings growth, and customer advocacy activity.
• Identify opportunities to improve and scale program performance, using data and KPIs to drive continuous optimization and business impact.

Requirements

• 5+ years of experience in partnerships, business development, customer marketing, customer advocacy, or revenue programs
• Experience building or scaling programs from early-stage foundations
• Strong operational and cross-functional execution skills
• Comfortable working in a fast-paced, high-growth SaaS environment
• Strong communication and relationship-building capabilities
• Data-driven mindset with experience managing toward clear KPIs
• Highly organized, proactive, and entrepreneurial

Compensation range - 130-150k OTE annually

*Exact compensation may vary based on skills, experience, and location.*

Benefits and Perks

Employees also receive access to the following benefits:

• Health, dental, vision, life, and disability insurance 
• 401(k) Retirement Savings Plan & Employer Match
• Paid time off
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.