What it's all about
The Team
At JobLeads, every subscription, every renewal, every transaction represents a promise we make to someone building their career. Our Customer Service team is the group that keeps that promise financially sound quietly, precisely, and behind the scenes.
Your Role
As our Customer Service Specialist (Payments & Disputes), you'll own the full lifecycle of disputes and chargebacks across Adyen, PayPal, and American Express, turning scattered transaction data into airtight, evidence-backed representment cases.
This isn't a back-office afterthought, it's a role with direct, measurable impact on JobLeads' bottom line, and one where your analytical instincts and persuasive writing will directly determine how much revenue we recover.
What You'll Be Doing
- Take full ownership of disputes and chargebacks across Adyen, PayPal, and American Express, racing the clock to meet every provider's response deadline.
- Build compelling, evidence-based representment cases, piecing together transaction records, customer communications, usage logs, and terms-of-service acceptance into a case that holds up.
- Get ahead of trouble by monitoring and responding to dispute alerts from Verifi and Ethoca, stopping chargebacks before they ever escalate.
- Reconcile payment and dispute data across provider platforms, internal systems, and bookkeeping software so nothing slips through the cracks.
- Keep customer and case data clean, current, and accurate in the company database.
- Dig into dispute trends, win/loss rates, and root causes, then bring forward ideas that reduce chargeback volume at the source.
- Document and maintain backoffice and dispute-handling processes so knowledge doesn't live only in your head.
- Partner with the wider Backoffice team, swapping insights and best practices that make everyone sharper.
- Stay a lifelong student of our products and services, because the best dispute cases come from people who truly understand what customers are buying.
What You'll Need
- Fluent English and based in the United States - this is our working language and location requirement.
- Hands-on experience with backoffice or payment operations, ideally with providers like Adyen, PayPal, or American Express.
- Comfort juggling multiple systems, from internal tools to bookkeeping software, with the adaptability to pick up new platforms quickly.
- An analytical, detail-oriented mind that can spot inconsistencies in transaction data and build a fact-based case from the ground up.
- Clear, persuasive writing - your dispute responses need to be structured, evidence-backed, and genuinely convincing.
- A solution-oriented mindset that stays calm and sharp under deadline pressure.
- The versatility to thrive both independently and as part of a team.
- A strong sense of reliability - dispute deadlines don't wait, and neither should you.
Nice If You Have
- Experience with Ethoca, Verifi, or other chargeback prevention platforms.
- A background in subscription-based businesses or SaaS.
- Additional language skills such as Spanish, German, French, or Italian.
What You Can Expect On Board
- A part-time role (25–30 hours per week) with the flexibility that comes with it.
- Fully remote work, based anywhere in the United States.
- Opportunities for professional growth through learning resources, training, and conference support.
- The chance to build technology that genuinely improves the lives of job seekers around the world.
- Memorable team experiences, from EU meetups to our annual company summer getaway.
- The excitement of a startup mindset combined with the stability of a well-established company.
- A role with clear ownership and visible business impact, where your expertise will help shape the future of our finance function.
- Close collaboration with international colleagues, external advisors, and key business stakeholders.
If you get quiet satisfaction from turning a messy pile of transaction data into a case that wins, we want to hear from you. Join us, and help make sure that every promise JobLeads makes to a job seeker is one we can afford to keep.
