Salesforce Manual QA+ Agentforce(Must)- 4-6yrs

Location: Remote

Experience Level: 4+ Years

Mode of hire- CW

Job Description-

Key Responsibilities

•Design and execute test strategies for Salesforce Agentforce implementations.

•Validate AI agent conversations, topics, actions, prompts, and business workflows.

•Perform Functional, Regression, Integration, System, UAT, and End-to-End testing.

•Test Agentforce integrations with Salesforce Clouds and third-party applications.

•Validate AI-generated responses for accuracy, relevance, compliance, and business outcomes.

•Create and maintain test cases, test data, and automation suites.

•Perform API testing using Postman or similar tools.

•Validate Data Cloud integrations and data synchronization.

•Conduct conversational AI testing, chatbot testing, and prompt validation.

•Execute performance, reliability, and scalability testing of AI agents.

•Collaborate with Business Analysts, Developers, Solution Architects, and Product Owners during Agile delivery cycles.

•Track defects using Jira and participate in sprint ceremonies.

•Ensure production readiness through smoke testing and release validation.

Required Skills

Salesforce

•Sales Cloud

•Service Cloud

•Experience Cloud

•Data Cloud

•Agentforce

•Flows and Automation

•Security Model

•Reports & Dashboards

Testing

•Functional Testing

•Regression Testing

•Integration Testing

•End-to-End Testing

•UAT

•API Testing

•Data Validation Testing

•Performance Testing

•Conversational AI Testing

•Chatbot Testing

Tools

•Jira

•Postman

•ACCELQ / Selenium (preferred)

•Salesforce Developer Console