Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

The Genesys North America Integrated Marketing team is looking for a rock star marketer to own the West Enterprise segment. As the primary liaison between Sales and Marketing, the Field Marketing Manager will need to understand go-to-market (G2M) and sales priorities, apply a “CMO of the region” mindset and build a regional field marketing plan to deliver on those priorities by generating awareness and demand through a variety of marketing channels and tactics.

The Field Marketing Manager will drive the regional growth engine for enterprise customer experience solutions across the West by owning the end-to-end regional marketing strategy and its impact on pipeline and revenue in both new logos and customer accounts. This role connects sales priorities with integrated marketing execution, shaping how enterprise buyers discover, engage, and adopt Genesys solutions. At Genesys, we are advancing customer experience through empathy and AI-driven innovation, helping organizations create meaningful, lasting connections with their customers at scale.

You will operate as the marketing leader for the region, influencing strategy, prioritization, and execution in close partnership with sales leadership and account owners/teams, requiring cross-team collaboration, excellent communications and project management skills, along with a passion for driving the right customer and prospect experience. This position offers direct exposure to enterprise go-to-market initiatives, high-value accounts, and measurable business outcomes across a dynamic, fast-evolving market.

Key Responsibilities:

• Own and execute the regional field marketing strategy to drive pipeline growth, acceleration, and revenue impact across enterprise accounts
• Develop integrated marketing plans that align with sales priorities and deliver measurable outcomes through digital, hybrid, and in-person programs
• Drive alignment between sales, BDR, and marketing teams to ensure coordinated execution and shared accountability for pipeline targets
• Design high-impact programs, including events and account-based experiences, that increase engagement, conversion, and deal velocity
• Identify and activate third-party partnerships and programs to expand brand awareness, generate new pipeline, and strengthen market presence
• Build and maintain strong relationships with sales leadership and account teams to influence strategy and maximize program effectiveness
• Manage regional marketing budget to optimize investment, track ROI, and prioritize high-performing initiatives
• Partner with channel and partner marketing teams to extend reach, strengthen alliances, and drive joint demand generation efforts

Required Qualifications:

• 3 to 5 years of experience in field marketing within software or technology environments
• Demonstrated success owning and delivering against pipeline generation and revenue targets
• Experience marketing to enterprise-level accounts with complex sales cycles
• Strong collaboration skills with a track record of partnering effectively with direct sales teams
• Proven ability to manage multiple initiatives in a fast-paced, evolving environment
• Experience with demand generation strategies, lead lifecycle management, and sales alignment
• Strong communication and stakeholder management skills across cross-functional teams
• Ability to travel 30% for customer-facing programs and internal meetings such as sales QBRs
• Bachelor’s degree or equivalent professional experience

Preferred Qualifications:

• Experience designing and executing 1 to many, 1 to few, and 1 to 1 marketing programs
• Familiarity with marketing and sales tools such as Salesforce, Asana, and other marketing technology platforms
• Experience working in highly matrixed, global organizations
• Ability to operate independently while maintaining alignment with remote leadership

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.