Head of Product, Trust (Risk/Identity)

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.

Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us.

The Role

Square serves millions of sellers, and every one of them begins their relationship with us through a trust decision. Trust is foundational to Square: we protect sellers and the business from bad actors while enabling companies of all sizes to grow with confidence.

As Product Lead, Trust, you'll set the Square-wide strategy for building and maintaining seller trust, managing the roadmap across Risk and Identity. You'll navigate the space's central tensions — access vs. protection, growth vs. fraud prevention — and be accountable for Risk Loss Rate, Seller Trust, and ecosystem health.

This is a player-coach role: you'll own the most ambiguous, highest-stakes Trust bets as a hands-on DRI while coaching a small group of senior PMs — developing their craft and judgment.

You Will

• Bring a Square-wide perspective on Trust for strategic planning, ensuring trust considerations are embedded across all seller-facing products and experiences.
• Lead the product organization across multiple product areas including Identity Verification, Access, Disputes, and Controls.
• Serve as hands-on DRI on the hardest Trust problems, setting the gold standard for craft, while coaching senior PMs to raise their capability and taste.
• Champion the seller experience: make verification, limits, and remediation fair and fast for legitimate sellers, and fix blind spots that falsely decline good businesses.
• Drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of Square's products.
• Operate AI-native: set the vision for how AI reshapes Trust products and the team's own work.
• Engage regulators, compliance bodies, and identity-verification partners, shaping the regulatory landscape into Product and GTM strategy
• Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives.

You Have

• 8+ years of product management, including several leading and coaching senior product talent in complex or regulated domains.
• A proven player-coach orientation. You ship your own work at senior scope while leveling up other PMs as people, not managing their tasks.
• Track record of originating strategy in ambiguous space and building platform/infrastructure products.
• Exceptional narrative skills. You align executives, regulators, and teams around a trust strategy.
• Direct experience with trust & safety, risk, identity, or compliance products
• Experience managing regulatory requirements and compliance-driven product development

Nice to Haves

• Experience with payments or fintech products
• Background in fraud prevention, identity verification, or KYC/AML
• Track record with both internal tooling and customer-facing product development
• Familiarity with ML/AI-powered risk and fraud detection systems
• Experience with identity verification providers (Veriff, Onfido, Persona, Jumio)
• Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB)

EEOC

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.