Sr. Licensing Associate

Role Summary

The Senior Consultant serves as the premier subject matter expert and technical mentor for the License Managed Services team. This role owns end-to-end delivery for Avalara's largest and most complex enterprise customers, while actively building the technical capability of the team around them. Acting as a bar raiser, the Senior Consultant translates deep domain expertise into scalable frameworks, direct mentorship, and elevated departmental standards, ensuring the team grows in capability and accuracy.

How This Role Elevates Avalara

• • Raises the technical floor of the entire License Management Analyst cohort by converting complex jurisdictional knowledge into repeatable frameworks, reducing senior escalation dependency and enabling the team to handle greater complexity independently.
  • Builds customer trust and retention for Avalara's most valuable accounts by ensuring consistent, expert-backed compliance delivery that eliminates errors and proactively surfaces risk before it reaches the client.
  • Increases talent density by modeling high standards of ownership, accuracy, and accountability, creating a team culture of precision and domain expertise.

Responsibilities

• Own the technical execution of Avalara's most intricate enterprise customers, managing complex data queries, multi-state research, and high-risk registrations with full accountability for outcomes.
• Serve as the designated technical authority for Analysts and Associate Analysts on difficult jurisdictional unblocking efforts, complex filing strategies, and escalation resolution.
• Raise cross-functional technical standards by sharing deep tax and licensing knowledge through regular reviews, internal guides, and technical walkthroughs that materially improve the team's collective capability.
• Act as the final technical reviewer for complex deliverables, ensuring the team's output meets the highest standards of accuracy and jurisdictional compliance before reaching the client.
• Identify complex manual workflows and develop simplified, documented frameworks that enable less-experienced team members to execute advanced compliance tasks successfully and independently.

12-Month Success Signals

Within 12 months, this role will have:

• • Assumed full ownership of complex enterprise accounts, with no compliance escalations or accuracy gaps during transition.
  • Published internal training frameworks or jurisdiction-specific guides that are actively in use by the Analyst cohort, with documented reduction in senior escalation requests.
  • Produced measurable improvement in Analyst technical proficiency, evidenced by reduced rework rates, minimized customer escalations, and increased analyst independence with complex filing topics.
  • Maintained zero compliance-related client escalations on owned accounts through the full 12-month period.
  • Piloted, validated, and driven adoption with an AI-enabled workflow with the broader team, creating a quantified impact on research speed and accuracy.

AI Expectations

As an AI Bar Raiser, this role must embed AI into jurisdictional research, team mentorship, and compliance delivery, not as convenience tooling, but as a force multiplier with measurable impact. This includes:

• Developing and sharing specialized agentic workflows designed specifically to accelerate complex jurisdictional research and data management.
• Coaching team members on how to effectively embed AI into their own workflows to improve research speed and data accuracy, raising the AI capability of the broader team.
• Piloting and validating new AI-enabled compliance tools, providing domain-specific feedback that ensures technology effectively solves the team's most complex customer use cases.
• Quantifying measurable impact such as time saved, reduction in manual research effort, improved accuracy rates, or enhanced risk detection on complex filings.
• Applying responsible AI governance standards when influencing compliance interpretations or client-facing outcomes.
  
  

Bar Raiser

Avalara seeks candidates who come to make the team measurably better than they found it. The Senior Consultant, License Managed Services is an opportunity to lead from expertise, shape how an entire analyst cohort grows, and leave a lasting imprint on the standards, culture, and capability of the License Managed Services team.

This person is expected to:

• Raise the technical floor of the team by turning individual expertise into shared frameworks, documented processes, and repeatable playbooks that outlast any single engagement.

• Establish a higher standard for accuracy and ownership that others on the team adopt and internalize, not because they are asked to, but because they see it modeled consistently.

• Challenge existing ways of working by identifying gaps in team capability, proposing solutions, and driving adoption of better methods across the analyst cohort.

• Make others better through direct mentorship, constructive technical feedback, and the kind of knowledge transfer that materially reduces senior escalation dependency over time.

• Set a performance standard that the team aspires to match, making Avalara more capable, more consistent, and more competitive because this person is on the team.

Qualifications

• • Bachelor's degree in Tax, Finance, Business, or a related field
  • 7+ years of experience in business licensing, tax registration, or multi-jurisdictional regulatory compliance, or an equivalent combination of education and demonstrated expertise.
  • Extensive multi-jurisdictional knowledge of Business Licensing, Sales, Use, and Payroll tax registrations requirements across a broad range of U.S. states, with a proven track record of rapidly building jurisdiction-specific expertise.
  • Proven ability to coach and develop technical team members, translating complex domain expertise into clear, actionable learning for others.
  • Demonstrated history of high personal ownership and successful delivery for large-scale, high-complexity client engagements.
  • Consistent demonstration of Avalara's OPAH FOCUS success traits, acting as a cultural anchor and technical role model for the team.

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.