Sr Systems Engineer

Position Summary

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Key Responsibilities

Technical Expertise

• In-depth knowledge of Altera EHR solutions and healthcare industry workflows.

• Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.

• Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.

• Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.

• Deploy SSL certificates and conduct post-patching validations.

• Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).

• Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.

• Perform requirement gathering and technical assessment of inventory.

• Propose hardware and software requirements following deployment guidelines.

• Create detailed runbooks for each environment to ensure operational efficiency.

• Conduct root cause analysis and assess single points of failure.

• Consistently meet or exceed organizational utilization targets.

Software Support and Development

• Deliver thorough software support focused on diagnosing and resolving issues.

• Collaborate with product support and development teams to triage and resolve known application bugs.

Customer-Centric Approach

• Anticipate and address client needs, delivering tailored solutions and high-quality services.

• Define and manage client expectations through effective questioning and collaboration.

• Build trust by addressing issues transparently and presenting actionable recommendations.

• Maintain professionalism and manage client relationships throughout the project lifecycle.

Task and Team work

• Define, prioritize, and execute tasks to meet project deadlines effectively.

• Collaborate with cross-functional teams within the organization to ensure project success.

Communication Skills

• Articulate technical ideas and solutions clearly to both technical and non-technical audiences.

• Uphold a customer-first mindset while maintaining professionalism in communication.

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Qualifications

Academic and Professional Requirements:

• Bachelor’s degree in engineering, Computer Science, or a related field (preferred).

• Equivalent experience or relevant certifications will also be considered.

Experience:

• 3–5 years of experience in technical support, software upgrades, deployments, or related domains.

• Proven expertise in SQL and database management.

• Strong client-facing skills with a track record of managing critical and complex environments.

• Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.

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Travel Requirements

• Occasional travel to client sites for business needs.

Working Arrangements

• Flexibility to work in shifts, including after-hours and on-call support.

• Standard office environment with minimal exposure to health or safety risks.

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