Associate Technical Writer

Job Description:

About Streamline Healthcare Solutions:

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

Summary of the Associate Technical Writer

The Associate Technical Writer is responsible for documenting product features and maintaining end user documentation such as user guides, manuals, technical specifications, and knowledge articles. They will follow and apply documentation styles and standards to all assigned documentation.

The Associate Technical Writer will develop in-depth knowledge of the application and learn to analyze development requirements and specifications for information to write new and/or update existing user guide technical content and workflow procedures. They will also work with product experts and other technical writers for documentation reviews.

This is a remote position based in the United States. Employment visa sponsorship is not available for this role. The salary range for this position is $50,000 - $60,000 per year, DOE.

Responsibilities of the Associate Technical Writer

• Executes procedures of moderate complexity with high quality with a minimum degree of guidance

• Authors product user guides, manuals, technical specifications, and knowledge articles to help the end-user and administrator (customer) navigate through product feature changes and upgrades

• Adheres to company processes, styles, and standards to translate technical and functional information into user-friendly materials

• Interviews and coordinates with subject matter experts to ensure accuracy of all end-user content

• Assists with application product acceptance testing

• Supports other activities within the Technical Writing and Knowledge Management groups

Requirements for the Associate Technical Writer

• Bachelor's degree (B.A.) from a four-year college or university in Communications, Technical Writing, English, Computer Science, or Psychology

• 0 - 2 years of professional experience in technical writing or software documentation; internship experience and/or equivalent training; or equivalent combination of education such as a technical writing certificate

• Experience with MS Office suite, Google Apps, and graphic imaging software

• Experience with both print and digital media formats

• Familiarity with software development lifecycle (SDLC)

• Effective active listening, verbal and written communication skills

• Strong attention to detail

• Basic research, data gathering, and analysis skills

• Ability to interpret written requirements and technical specification documents

• Ability to be fluent with ideas, detail-oriented, innovative, and think creatively

• Ability to work independently or as a part of a team

• Time management and organizational skills

• Able to travel up to 10% of the time

Preferred Requirements for the Associate Technical Writer

• Experience with authoring tools such as but not limited to Adobe FrameMaker, Oxygen XML Editor, MadCap, Microsoft Word, and/or Markdown

• Knowledge of Digital Adoption Platforms (WalkMe) and Help Authoring Tools (RoboHelp)

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.