RX Fulfillment Coordinator

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The RX Fulfillment Coordinator plays an integral part in ensuring superior care of patients treated through Teladoc.  The RX Fulfillment Coordinator will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via telephone or electronically), support Teladoc providers as dictated by established policies and guidelines, and provide member support by phone or electronic messages.

Essential Duties and Responsibilities

• Deliver exceptional service to members, providers, and pharmacies, representing Teladoc in a professional and courteous manner through a variety of communication channels including incoming and outgoing calls and emails.
• Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner under supervision of prescriber and supervisor in a call-center environment.
• Provide direct support to Teladoc providers as needed
• Receive escalated calls from patients or providers and de-escalate these calls to a reasonable outcome for all parties.
• Initiate and submit prior-authorization requests on-line to health insurance carriers.
• Manage daily task list to meet department performance metric goals.
• Maintain detailed and accurate case documentation in admin system, including description of issue and resolution.
• Maintain confidentiality of issues and adheres to all applicable regulations, including HIPAA.
• Other duties, as assigned.

Supervisory Responsibilities

No

Qualifications Required for Position

• Working weekdays and weekends from 2:00pm to 10:30pm CST with Tuesday and Wednesday off (365/24/7 position - including holidays)
• High school diploma required
• Active Pharmacy Technician (National) Certification, Medical Assistant Certification, or Licensed Practical/Vocational nurse license.
• Minimum 2-year experience as a Pharmacy Tech, Medical Assistant or LPN/LVN
• Minimum of 1-year experience in a call center environment
• Knowledge of Healthcare and medical terminology, with a high level of prescription medication familiarity
• Willing to work outside of established hours when needed

Qualifications Preferred for Position

• Bilingual (English/Spanish) a plus
• Ability to receive work instruction and maintain department productivity standards
• Team player with ability to work in a fast-paced call-center environment while maintaining focus and sense of accuracy
• Must be able to work independently but recognize when escalation is warranted
• Exceptional customer service skills
• Excellent written and verbal communications skills
• Must possess strong time management and organizational skills
• Possess high degree of computer literacy and ability to manage multiple systems
• Ability to learn new procedures and adapt to changes in working environment
• Able to multitask with regular interruptions while maintaining a high degree of accuracy
• Ability to handle confidential information with discretion

Work Environment

Remote

The base salary range for this position is $20-22/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.