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Solutions Director

Lyra Health

Role overview

Qualifications

  • 10+ years of strategic leadership orchestrating high-complexity initiatives, combining healthcare domain expertise with rapid decision-making and execution.
  • Core functional background in product management, product marketing, strategic operations, corporate strategy, or management consulting.
  • Proven execution of complex solution bundles combining software/technology with human-driven services in high-stakes environments.
  • Strong business and analytical acumen to build business cases, leverage data for decision-making, and navigate enterprise customer buying/implementation cycles.

Responsibilities

  • Collaborate closely with Product Marketing and Strategy teams to identify market needs and capabilities required, and define differentiation.
  • Develop and own the solution strategy, ensuring alignment with corporate strategy and facilitating buy/build/partner evaluations.
  • Partner with Clinical and Ops teams to define, standardize, and document the services included in the solution.
  • Define and track key performance indicators (KPIs) for the solution, optimizing performance through continuous feedback.

About the company

Lyra Health logo

Lyra Health

Mental Health Care

Lyra Health is a leading provider of innovative mental health benefits for more than 2.5 million global employees and dependents and is transforming mental health care by creating a frictionless experience for members, providers, and employers. Using matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing. Leading employers partner with Lyra to deliver tailored, value-driven mental health benefits to their people. With Lyra, benefits leaders can offer employees fast, reliable access to providers who practice evidence-based mental health care treatments. For more information, visit lyrahealth.com and follow us on LinkedIn, Facebook, and Twitter. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Lyra, please go directly to our Careers Page: https://lnkd.in/gKEGj8uy Lyra Health will never ask you to download software, purchase equipment, or pay a fee of any sort to explore employment opportunities with our company. In addition, Lyra will not ask for your personal banking information until you are ready to be onboarded as an employee, which will only occur after several rounds of interviews with our company, the completion of necessary onboarding paperwork, and the issuance of an offer letter for employment. Our recruiting emails come from @lyrahealth.com or @lyraclinical.com addresses and will never originate from gmail.com, yahoo.com, or other commercial email services.

Company details

Company typeSME
IndustryMental Health Care
Company size501 - 1000

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Job description

About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

We are seeking a strategic and customer-obsessed Solutions Director to own the development, execution, and lifecycle of our employer solutions. 

Working in support of the VP/GM and in close partnership with our Go To Market, Product, Clinical, Operations, and Finance orgs, the Solution Director will be responsible for commercializing our technology and services to solve critical business problems. Above all, the Solutions Director acts as the driver that ensures all teams across Lyra stay aligned and on track for solution scoping, build, launch and ongoing business performance and that the solutions we launch stay aligned to market needs and priorities. 


Responsibilities

1. Solution Development & Packaging:

  • Collaborate closely with Product Marketing and Strategy teams to identify market needs and capabilities required, define how Lyra will differentiate, and how we can get to market quickly 

  • Develop and own the solution strategy, including articulating the market opportunity and right to win, ensuring alignment with corporate strategy, facilitating buy / build / partner evaluations, and systematically surfacing business risk

  • Collaborate closely with Product Management to influence the technology platform roadmap, ensuring it supports the needs of the overall solution.

  • Partner with our Clinical and Ops teams to define, standardize, and document the services included in the solution, including service KPIs, customer SLAs, differentiation, and pricing. 

  • Work with Pricing and Finance teams to develop profitable pricing and packaging models; partner with Product Marketing to ensure market attractiveness. 

    • 2. Go-to-Market & Enablement:

  • Partner with Product Marketing to develop clear and compelling solution positioning, value propositions, and messaging for internal and external audiences.

  • Partner with Product Marketing and Enablement to develop materials, including solution briefs, presentations, battle cards, ROI calculators, and proposal templates.

  • Serve as the high-level Solution SME for market-facing teams

  • Help train field-facing teams on the solution's value proposition and delivery model.

    • 3. Performance & Lifecycle Management:

  • Define and track key performance indicators (KPIs) for the solution, such as revenue, margin, market share, customer adoption, operational efficiency and customer satisfaction.

  • Establish a continuous feedback loop with customers, sales, product, and clinical teams to gather insights and drive iterative improvements to the solution.

  • Own and manage the entire solution lifecycle from launch to renewal, making strategic decisions to optimize performance.


    • Qualifications

  • 10+ years of strategic leadership orchestrating high-complexity initiatives, combining healthcare domain expertise with rapid decision-making and execution.

  • Core functional background in product management, product marketing, strategic operations, corporate strategy, or management consulting.

  • Proven execution of complex solution bundles combining software/technology with human-driven services in high-stakes environments.

  • Strong business and analytical acumen to build business cases, leverage data for decision-making, and navigate enterprise customer buying/implementation cycles.

  • Executive presence and influence with C-suite stakeholders, demonstrated by an ability to align cross-functional peers around complex proposals without direct authority.

  • Strong commercial presence to support go-to-market teams internally and credibly represent solutions in key customer and prospect meetings

  • High autonomy and discretion in managing priorities, frameworks, and evaluation criteria to drive organizational results with minimal oversight.


    • Preferred Qualifications

  • Advanced Degree: MBA or equivalent master's degree.

  • Commercial Strategy: Deep experience with value-based pricing, solution packaging, and monetization model design.

  • Domain Depth: Specialized background in employee benefits, commercial health insurance, or healthcare reimbursement structures.

    • "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
     
    By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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