Account Manager

Staffing Account Manager
Location: Remote (requires regular travel to Client sites in the NYC Metro area)

Position Overview
We are seeking a highly motivated Staffing Account Manager to manage strategic client relationships, drive account growth, and deliver exceptional service. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of challenges, and enjoys building long-term partnerships while identifying new business opportunities.

The ideal candidate is a self-starter who approaches problems with creativity, follows through on commitments, and represents the company with professionalism and integrity. This individual will serve as a trusted advisor to clients while working closely with recruiting teams to ensure successful delivery and continued account expansion.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, developing trusted relationships with hiring managers and key stakeholders.
• Partner with recruiting teams to ensure high-quality candidate delivery while maintaining exceptional client communication throughout the hiring process.
• Proactively identify challenges, develop creative solutions, and remove obstacles to ensure successful hiring outcomes.
• Develop strategic account plans focused on client satisfaction, retention, and long-term growth.
• Identify opportunities to expand existing client relationships through additional staffing solutions and new business initiatives.
• Generate new business through networking, referrals, prospecting, and relationship development.
• Lead client meetings, intake sessions, and business reviews while providing consultative workforce recommendations.
• Monitor account performance, hiring metrics, and service levels to ensure client expectations are consistently exceeded.
• Negotiate contract terms, pricing, and staffing solutions while balancing client needs and business objectives.
• Collaborate with internal leadership, recruiting teams, and operations to deliver a seamless client experience.

Qualifications

• 3-7 years of experience in staffing account management, staffing sales, or consulting services.
• Demonstrated success managing client relationships while growing existing accounts and developing new business.
• Strong understanding of the full recruiting lifecycle and staffing delivery process.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Proven ability to prioritize multiple client needs in a fast-paced environment.
• Experience working with CRM and ATS platforms such as Salesforce, Bullhorn, JobDiva, or similar systems.
• Bachelor's degree preferred, but equivalent professional experience will be considered.

What We're Looking For
The successful candidate will demonstrate:

• A proactive, take-charge mentality with strong problem-solving abilities.
• The ability to think creatively and develop solutions when faced with challenging client situations.
• Self-motivation and the ability to work independently with minimal supervision.
• A polished, professional presence when interacting with executives and clients.
• High integrity and accountability—consistently following through on commitments and doing what they say they will do.
• A growth mindset with enthusiasm for developing new client relationships and expanding existing accounts.
• Strong organizational skills with excellent attention to detail and follow-through.
• A collaborative approach that balances client advocacy with internal teamwork.

Location
Strong preference will be given to candidates who reside in the New York City metropolitan area or can easily work within New York City as needed for client meetings and business development activities. Compensation & Benefits

• Competitive base salary plus uncapped commission
• Performance-based incentive opportunities
• Career advancement and leadership development
• Collaborative, high-performance team environment
• Opportunity to work with enterprise and emerging clients across multiple industries