User Experience Designer - Salesforce Service

DAY-TO-DAY RESPONSIBILITIES

• Design end-to-end user experiences for enterprise digital products supporting financial advisors and branch teams.
• Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs using Figma.
• Partner with UX Researchers to synthesize insights, facilitate discovery activities, and refine requirements into intuitive designs.
• Simplify complex workflows and financial concepts into accessible, easy-to-use digital experiences.
• Active participation in Agile product teams throughout planning, refinement, design, development, and validation.
• Leverage modern AI-assisted design and productivity tools (e.g., Figma Make, GitHub Copilot) to accelerate design exploration and collaboration.

REQUIRED SKILLS

• UX Design / Digital Interaction Design (4+ years)
• Figma proficiency (4+ years) - including wireframing, prototyping, and component-based design systems
• Usability Design & User-Centered Design processes (4+ years)

ADDITIONAL DESIRED SKILLS

• UX Strategy
• Service Design
• Digital Product Agile methodologies
• Financial Services or highly regulated industry experience
• Knowledge of WCAG accessibility standards and enterprise design systems

CANDIDATE PROFILE

• The ideal candidate is a self-starter who can operate independently, build strong cross-functional relationships, and confidently guide design decisions through user-centered thinking. They must possess an impressive digital product portfolio and demonstrate strong problem-solving skills to simplify complex enterprise workflows.

• Design end-to-end user experiences including flows, journey maps, wireframes, and high-fidelity prototypes in Figma.
• Partner with UX Researchers and business stakeholders to gather requirements, synthesize insights, and build intuitive digital products.
• Simplify complex enterprise financial workflows into accessible, user-friendly designs aligned with established design systems.
• Participate actively in Agile sprint planning, design validation, and collaborative development cycles.