Member Services Representative I

Pay Plan Title: Member Services Representative I

Working Title: Member Services Representative I

FLSA Status: Non-Exempt

Posting Salary Range: $36,192 - $45,964

Office Location: Remote within North Carolina 

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Member Services Representative I to join our team! The Member Services Representative I is responsible for providing non-clinical administrative support to the Member Services Department. The Member Services Representative I’s primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. The Member and Recipient Services Department is often the first interaction with our agency therefore the call agent must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution. The Member Services Representative I is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal schedule (8:30am-5pm) to accommodate the needs of the Member and Recipient Services Department.

On a typical day, you might:

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Qualifications

Required:

Preferred:

Deadline for Application: August 26, 2026 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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