When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
JOB TITLE: FSP Investigator Payments Lead – Associate
JOB SUMMARY
The FSP Investigator Payments Lead in Clients Clinical Development & Operations will be responsible for ensuring payments to clinical trial sites and investigators are processed timely and accurately from start up through to study close. The role will involve project management of key payment activities for a portfolio of studies and oversight of vendor staff performing related services. This is a critical priority for client and this position will play a key role in ensuring delivery of these services.
JOB RESPONSIBILITIES
Indicate the primary responsibilities critical to the job.
- Understand and manage the life cycle of clinical site payment administration from protocol schedule of activities, Per Subject Costs, Payment Triggers and database build through to initial start-up payment and execution of EDC-driven visit payments and invoiceable items.
- Lead planning of key activities to ensure system is configured to hit key startup milestone payments on time
- Assess EDC design and data collection to ensure accurate and complete mapping to budget construct and timely payment triggering. Troubleshoot any payment failures to minimize delays in sites receiving payment for services completed.
- Ability to assess and provide guidance around configuration of Site Contracts and Budgets in the payments system to ensure they are in line with Contractual terms and drive any updates required
- Provide oversight of vendors to ensure adherence to client investigator payments processes and standards including timely approval of payments and invoices, resolution of any payment queries.
- Ability to triage technology and process issues which involve a high degree of complexity and interdependencies (eg site relationships, budgets and contracts, regulatory requirements, language, tax, currency, etc.)
- Review study payments performance, ensuring that payments are flowing to sites in line with contractual terms and identifying root cause of any issues and ensuring corrective actions are put into place
- Ensure Purchase Order is active and adequate funding is in place to facilitate transfer of funds for all approved payments without delay
- When required, support study-specific Audit activities related to investigator payments
- Resolve site and study level payment issue escalations as a priority to maintain site satisfaction
- Ensure appropriate contracts, work orders and funding are in place to execute site payments
- Ensure Purchase Order is active and adequate funding is in place to facilitate transfer of funds for all approved payments without delay
QUALIFICATIONS / SKILLS
- Zero or more years’ experience in clinical contracts/budget administration, accounting/finance, and/or clinical project/operations.
- Knowledge of clinical operations, protocols and site budgets
- Experience with the usage, monitoring, or management of EDC data and systems is a plus
- Experience with industry payment processing software including developing business requirements is a plus
- Excellent interpersonal and organizational skills, sufficient to multi-task in a fast-paced environment with changing priorities.
- Good business judgment and a strong understanding of the unique aspects of site payments including regional and country specific considerations
- Must demonstrate an understanding of clinical site and vendor budgets and payment terms.
- Demonstrated ability to work in a cross-functional environment with clinical operations, business technology, legal, finance, tax and other functional lines.
- Proven success in completing assignments, tasks and projects under minimal supervision as well as demonstrated ability to make critical recommendations related to investigator payments
- Ability to work independently with minimal supervision in a team-oriented environment.
- Desire to create positive experiences and make significant contributions.
- Excellent administrative, organizational and problem-solving skills
- Ability to collaborate effectively across a variety of teams and cultures located in multiple locations in demanding/changing situations.
- Experience with a Clinical Research Organization or a sponsor is preferred
- Knowledge of local tax and payment regulations in countries where clinical trials are executed is a plus
- Experience in cross-border financial transactions is a plus
