Area Service Delivery Manager

Company Description

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk.

Job Description

The role of Area Service Delivery Manager at Lancer Scott is responsible for overseeing multiple engineers across multiple trades and Co-op sites within the Swindon and M3 Corridor, ensuring the efficient and effective delivery of maintenance services. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability. This position has come about as the result of an internal promotion so you will have lots of support and guidance to set you up for success.

• • Supervise and mentor engineering teams within your designated area.
  • Interview/recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co-op’s and Lancer Scott standard.
  • Drive engineering productivity and efficiencies for your allocated engineers.
  • Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.
  • Manage/supervise/monitor capital projects within the area as required.
  • Support costing from engineers and subcontractors, working with the Project Manager for capital projects.
  • Analyse current engineering processes and look for any improvements.
  • Monitor, train and support engineers to ensure adherence to KPI’s and SLA’s in line with the SNR management report
  • Drive change from Senior management instruction and become fully onboard with the changes implemented.
  • Ensure full adherence is met to Lancer Scott and Co-op’s Health and Safety regulations and standards.
  • Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer
  • Work closely with FMBPs to ensure all site standards are met and the sites are compliant.
  • Serve as the initial escalation point for FMBPs.
  • Liaise with other subcontractors to ensure that they have joint visits arranged and booked for our CFMTs.
  • Track and analyse service performance using KPIs and reporting tools.
  • Use data provided to drive best performance and customer satisfaction.

Qualifications

• Recognised trade qualification or management qualification in FM.
• 5+ years of experience in service delivery, operations management, or a similar.
• Proven leadership experience in managing teams across multiple locations.
• Strong problem-solving, decision-making, and project management skills.
• Excellent communicator at all levels, both internally and externally.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.