Intake Coordinator - Home Health

Assists in the coordination of patient care under the direction of the Business Office Manager. 

Patient Population: N/A  

Essential Functions:

1. Promote /exemplify Company mission, vision and values at all times. 
2. Receive all intake information and enter the appropriate information in the computer. 
3. Complete intake forms and route them appropriately for admission approval. 
4. Contact patients to verify correct contact information and that HHC has been ordered by their physician.
5. Communicate with the business development team, discharge planners, and facility contacts to receive new and returning patients in a timely manner. 
6. Comply with all areas of the Agency’s Compliance Program and HIPAA regulations. 
7. Assist in maintaining case management notes while maintaining the confidentiality of patient records. 
8. Provide effective communication to clients, their families, team members, and other health care professionals. 
9. Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency. 

This description is a general statement of essential functions that are required to be performed regularly and continuously. It does not exclude other duties as assigned.

Supervises: N/A  

Experience:

• (1) year experience in a general office environment.
• Preferred health care experience.

Skills:

• Ability to communicate verbally and in writing effectively.
• Demonstrates proven decision-making skills.
• Must read, write, and comprehend English.
• Must be able to utilize multiple computer information systems, including electronic medical record systems, electronic patient referral systems, and Microsoft Office.

Education:

• High school diploma or equivalent.
• Intake Coordinator Level 2- the employee must hold a minimum of an active, unencumbered LVN/LPN licensure.

Licensure/Certification:

• Current driver's license in good standing. The employee is responsible for renewing their driver's license before it expires to continue employment.
• Intake Coordinator Level 2- the employee's responsibility is to maintain their licensure before it expires to continue employment.

Physical Requirements:

• Prolonged sitting, standing, and walking are required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Company needs.

Environmental/Working Conditions:

• Works primarily in an office environment.
• Some exposure to unpleasant weather.

Machinery/Tools/Equipment Requirements:

• Reliable transportation and auto liability insurance.
• Basic office equipment includes a copier, fax, multi-line phone system, and computer.