IT Support Technician (f/m/d)

Purpose of Position

Technology works best when people barely notice it. That's where you come in.
We are seeking an enthusiastic IT Support Technician to join our Global IT Support team and provide on-site support from our Iasi office. Reporting to the IT Support Team Lead, you will play a key role in delivering exceptional technology services to employees both on-site and remotely across multiple countries.
In this role, you will troubleshoot technical issues, improve the end-user experience, and help maintain a secure, reliable, and efficient IT environment. Due to the hands-on nature of IT support, this role is primarily office-based and requires on-site presence. Flexibility is available in accordance with business requirements and local policies.

Key Tasks & Responsibilities

• Provide first-line support and resolve common second-line issues, escalating more complex incidents to specialist teams where required within defined SLAs and ensuring a positive end-user experience.
• Install, configure, maintain, and support laptops (Windows & macOS), mobile devices, printers, peripherals, and meeting room technology.
• Support onboarding and offboarding processes, by ensuring timely equipment preparation and collection.
• Assist with IT asset tracking and inventory updates.

Nice to Have

• Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
• Manage user accounts, permissions, and access requests using identity and access management tools.

Continuous Learning: Technology evolves quickly, and so do we. As part of this role, you may be encouraged or required to complete relevant technical training and certifications to enhance your skills and support our global IT environment. We are committed to supporting your professional development.

Skills & Expertise

• Previous experience in an IT Support, Service Desk, or Desktop Support role, ideally within a multi-site or international environment is beneficial.
• Troubleshooting skills across Windows and macOS operating systems, as well as common hardware and peripheral devices.
• Experience supporting Microsoft 365 applications and collaboration tools, including Outlook, Teams, SharePoint, and OneDrive.
• Experience using IT Service Management (ITSM) tools, preferably Jira to log, prioritize, and resolve support requests.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
• Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
• We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why  

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.