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Dev Ops Admin

Role overview

Qualifications

  • Three or more years of experience in DevOps, cloud administration, systems administration, or a related role
  • Strong experience administering Azure DevOps Services or Azure DevOps Server
  • Hands-on experience with Kubernetes and Azure Kubernetes Service
  • Strong troubleshooting, documentation, and communication skills

Responsibilities

  • Administer Azure DevOps organizations, projects, repositories, pipelines, boards, artifacts, and test plans
  • Manage users, groups, permissions, security policies, branch policies, and access controls
  • Automate application builds, testing, container image creation, and deployments
  • Monitor cluster performance, application health, resource usage, logs, and deployment status

About the company

Support Services Group - Mexico logo

Support Services Group - Mexico

Customer Experience & Contact Centers

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Currently, we are strategically located in 10 countries with 20+ locations and 10,000+ employees. Our mission since day one has been to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide. We provide tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more! We have always been in pursuit of excellence and go to great lengths to recruit, train, and retain top talent. With an impressive and capable workforce, we ensure excellence at every interaction.

Company details

Company typeXLarge
IndustryCustomer Experience & Contact Centers
Company size10001

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Job description

This position is remote for Mexico applicants only

Position Summary

We are seeking an experienced Azure DevOps Administrator with strong Kubernetes expertise to manage, secure, and optimize our Azure DevOps and containerized application environments. This position will support development teams by maintaining reliable CI/CD pipelines, Azure DevOps services, Kubernetes clusters, deployment automation, and cloud infrastructure.

The ideal candidate has hands-on experience with Azure DevOps, Azure Kubernetes Service (AKS), Docker, infrastructure as code, application monitoring, and production troubleshooting.

Key Responsibilities

* Administer Azure DevOps organizations, projects, repositories, pipelines, boards, artifacts, and test plans.
* Manage users, groups, permissions, security policies, branch policies, and access controls.
* Configure and maintain Azure DevOps service connections, variable groups, secure files, environments, and deployment approvals.
* Install, configure, upgrade, and monitor Microsoft-hosted and self-hosted build agents.
* Design, build, and maintain YAML-based CI/CD pipelines.
* Automate application builds, testing, container image creation, and deployments.
* Manage Kubernetes and Azure Kubernetes Service clusters across development, testing, staging, and production environments.
* Deploy and manage applications using Kubernetes manifests, Helm charts, and GitOps practices.
* Configure Kubernetes deployments, services, ingress controllers, namespaces, ConfigMaps, secrets, persistent volumes, and autoscaling.
* Manage Docker images and private container registries, including Azure Container Registry.
* Monitor cluster performance, application health, resource usage, logs, and deployment status.
* Troubleshoot failed pipelines, container issues, networking problems, storage failures, and Kubernetes workloads.
* Implement role-based access control, workload identities, secrets management, and security best practices.
* Automate infrastructure using Terraform, Bicep, ARM templates, PowerShell, Bash, or Azure CLI.
* Support zero-downtime deployments using rolling updates, blue-green deployments, and canary releases.
* Implement monitoring and alerting with Azure Monitor, Application Insights, Log Analytics, Prometheus, and Grafana.
* Maintain technical documentation, operational procedures, disaster-recovery plans, and system architecture diagrams.
* Collaborate with developers, infrastructure teams, security teams, and technical leadership.

Required Qualifications

* Three or more years of experience in DevOps, cloud administration, systems administration, or a related role.
* Strong experience administering Azure DevOps Services or Azure DevOps Server.
* Hands-on experience with Kubernetes and Azure Kubernetes Service.
* Experience building and supporting production CI/CD pipelines.
* Strong knowledge of Docker, container registries, and container lifecycle management.
* Experience with Git, branching strategies, pull requests, and repository security.
* Experience writing YAML, PowerShell, Bash, or another scripting language.
* Working knowledge of Azure networking, identity management, Key Vault, storage, and monitoring.
* Experience with infrastructure-as-code technologies such as Terraform or Bicep.
* Strong troubleshooting, documentation, and communication skills.

Preferred Qualifications

* Experience with Helm, Argo CD, Flux, or other GitOps tools.
* Knowledge of NGINX Ingress Controller, Azure Application Gateway, DNS, certificates, and load balancing.
* Experience with Kubernetes security, network policies, pod security standards, and secrets management.
* Familiarity with SQL Server, Redis, RabbitMQ, and other containerized services.
* Experience supporting highly available, multi-tenant, or distributed applications.
* Microsoft Azure, Azure DevOps, Kubernetes, or Terraform certification.

Core Technical Skills

* Azure DevOps
* Microsoft Azure
* Kubernetes and AKS
* Docker and Azure Container Registry
* YAML CI/CD pipelines
* Git and repository administration
* Terraform, Bicep, or ARM
* Helm and GitOps
* PowerShell, Bash, and Azure CLI
* Azure Monitor and Application Insights
* Prometheus and Grafana
* Identity, security, and RBAC

Success in This Role

The successful candidate will maintain a secure and reliable DevOps platform, improve deployment speed and consistency, reduce pipeline and infrastructure failures, strengthen Kubernetes operations, and help development teams deliver applications efficiently across multiple environments.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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