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Account Manager I - 1059

Lightcast

Role overview

Qualifications

  • 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required
  • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
  • Strong communication, presentation, and relationship management skills
  • Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools

Responsibilities

  • Build and maintain strong relationships with an assigned portfolio of customer accounts
  • Manage account renewals and identify cross-sell and upsell opportunities
  • Support customer onboarding, adoption, and overall account health
  • Conduct customer meetings and presentations that communicate value and insights

Key facts

Hard skills

Account Management Customer Success Management Customer Retention Customer Experience Improvement Organizational Structure Customer Centricity

Other skills

  • Sales
  • Relationship Management
  • Analytical Skills
  • Microsoft Excel
  • Microsoft PowerPoint
  • Communication
  • Presentations

About the company

Lightcast logo

Lightcast

Data Analytics & Business Intelligence

Emsi Burning Glass is now Lightcast. Our name changed to Lightcast in 2022, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.

Company details

Company typeSME
IndustryData Analytics & Business Intelligence
Company size501 - 1000

Links

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Job description

As an Account Manager I, you will build and maintain strong customer relationships while driving customer satisfaction, retention, and growth. Working closely with Sales, Customer Success, Product, and other cross-functional teams, you will manage a portfolio of accounts, support customer success, identify expansion opportunities, and deliver an exceptional customer experience.

Major Responsibilities
  • Build and maintain strong relationships with an assigned portfolio of customer accounts
  • Partner with customers to understand their goals and deliver solutions that drive success
  • Manage account renewals and identify cross-sell and upsell opportunities
  • Support customer onboarding, adoption, and overall account health
  • Collaborate with Sales, Customer Success, and internal teams to resolve customer needs
  • Conduct customer meetings and presentations that communicate value and insights
  • Maintain accurate account documentation and manage multiple priorities in a fast-paced environment
  • Use customer feedback and data to strengthen relationships and drive business outcomes

    • Education & Experience
  • 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required
  • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
  • Experience managing customer relationships, renewals, and growth opportunities
  • Strong communication, presentation, and relationship management skills
  • Analytical, organized, and customer-focused with the ability to manage multiple priorities
  • Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools

    • Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US) and offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

    Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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