Logo for Norwegian Cruise Line Holdings Ltd.

Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd.

Role overview

Qualifications

  • High School Diploma or equivalent
  • Bachelor's degree in Marketing, Business Administration or related field preferred
  • Minimum one year of sales experience
  • Excellent verbal communication skills

Responsibilities

  • Promotes sales to direct consumers by initiating calls and acting on leads
  • Establishes and maintains quality customer relationships
  • Builds and maintains effective relationships with consumers
  • Acquires in depth industry and company knowledge

Key facts

Hard skills

Selling Techniques

Other skills

  • Sales
  • Customer Service
  • Communication
  • Relationship Building
  • Multitasking
  • Teamwork
  • Time Management

About the company

Norwegian Cruise Line Holdings Ltd. logo

Norwegian Cruise Line Holdings Ltd.

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 32 ships and approximately 66,500 berths, NCLH offers itineraries to approximately 700 destinations worldwide. NCLH expects to add 13 additional ships across its three brands through 2036, which will add approximately 41,000 berths to its fleet.

Company details

Company size10001

Links

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Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY:
  • Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.
  • Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  • Perform other job related functions as assigned..
EDUCATION:
  • High School Diploma or equivalent
  • Bachelor's degree in Marketing, Business Administration or related field preferred
EXPERIENCE:
  • Minimum one year of sales experience; 2 years sales experience preferred.
  • Cruise sales a plus..
KNOWLEDGE & SKILLS:
  • Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally
  • Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
  • Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
  • Adherence to strictly enforced dress code required

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance                                      
Brand Overview                    
Norwegian Cruise Line     
Oceania Cruises
Regent Seven Seas Cruises

New Releases                       

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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