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Tier 1 Scheduler – Full-Time- Remote

The IMA Group

Role overview

Qualifications

  • High school diploma or equivalent
  • 1+ year clerical, call center, or customer service experience
  • Strong computer skills

Responsibilities

  • Schedule medical and psychological exam appointments
  • Manage inbound and outbound calls
  • Enter and maintain accurate scheduling data
  • Communicate with clients, providers, and internal teams

Key facts

Hard skills

Call Center Experience

Other skills

  • Scheduling
  • Clerical Works
  • Customer Service
  • Computer Literacy
  • Communication

About the company

The IMA Group logo

The IMA Group

Contract Research Organizations (CRO)

For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus. IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.

Company details

Company typeSME
IndustryContract Research Organizations (CRO)
Company size1001 - 5000

Links

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Job description

Tier 1 Scheduler – Full-Time

Pay: $16/hour


Schedule: 40 hours/week

 

The IMA Group is hiring a Tier 1 Scheduler for upcoming training classes. This full-time role focuses on scheduling medical and psychological examinations and managing inbound and outbound calls in a fast-paced environment.

Responsibilities

  • Schedule medical and psychological exam appointments
  • Manage inbound and outbound calls
  • Enter and maintain accurate scheduling data
  • Communicate with clients, providers, and internal teams

Qualifications

  • High school diploma or equivalent
  • 1+ year clerical, call center, or customer service experience
  • Strong computer skills

Pay & Benefits

  • $16/hour
  • Comprehensive health, dental, and vision insurance
  • Generous PTO, paid holidays, and a floating holiday
  • 401(k) with employer matching
  • LTD, STD, FSA, voluntary life & AD&D
  • Company-paid life insurance & AD&D
  • Paid maternity and paid parental leave
  • Tuition reimbursement & student loan repayment assistance (tax-free)

The IMA Group is an Affirmative Action/Equal Opportunity Employer    

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.    
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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